Experience

Scrummi

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2021 - Present



Fabricsmart Ltd

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Sales Administrator

  • Mar 2013 - Present

  I began my employment at Fabricsmart on a part time basis, having regularly increased my hours as family commitments made this more and more possible. As the Sales Administrator at Fabricsmart I am responsible for incoming calls from Germany and the UK and processing and overseeing orders placed over the phone, via the website and by email. I ensure that these orders are dispatched and delivered on time. As the main contact between the business and our warehouses in the UK and the Netherlands as well as our chosen couriers, I communicate between these parties; I also track orders and resolve any shipping issues. As part of the supply chain process, I am involved in receiving goods into these warehouses, as well as sending stock into various Amazon Warehouse locations.I answer and redirect incoming enquires via all channels and manage complaint handling. I am authorised to resolve complaints up to a net value of £3oo, ensuring all customer interaction is correctly logged on our CRM systems. I have recently trained a new part time colleague, who was added to our growing business to support our Marketing and Sales team as well as myself.



DeVere Village Hotel Maidstone

• Reception Shift Leader

  • Oct 2012 - Mar 2013

  My role at the Village Hotel was to deliver shift leadership on a busy Reception desk, being hands on myself. I would ensure that my team and I provided a warm, vibrant welcome to arriving guests, deal efficiently with all reservation requests and handle complaints to the highest Village Excellence Standard and in a positive and professional manner. Other key tasks included the completion of everyday procedures such as balancing the Opera Reservation System, updating the Company Tracker and completing daily reports.



Hadlow Manor Hotel

• Parttime Receptionist

  • Jul 2011 - Sep 2012

  As a Receptionist at the Hadlow Manor Hotel I was responsible for running the day to day procedures such as completing the end of day and balancing payments, checking guests in and out, answering the telephone and taking bookings. Other daily tasks included creating folios and charging functions, managing the online booking websites and keeping the Reception area and lounge clean. As a Receptionist at the Hadlow Manor Hotel I was responsible for running the day to day procedures such as completing the end of day and balancing payments, checking guests in and out, answering the telephone and taking bookings. Other daily tasks included creating folios and charging functions, managing the online booking websites and keeping the Reception area and lounge clean.



Hilton Hotel

• Receptionist and Night Manager

  • Nov 2003 - Feb 2006

  As well as working at this 4 Star Hotel as a receptionist I also was acting Night Manager whilst the head of department was on annual leave. As well as working at this 4 Star Hotel as a receptionist I also was acting Night Manager whilst the head of department was on annual leave.