Daffa Rayhan

Sr. Client Relationship Officer at Lamudi.co.id | Teman Tepercaya Cari Properti
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Contact Information
us****@****om
(386) 825-5501
Location
Serpong Utara, Banten, Indonesia, ID
Languages
  • Javanese Professional working proficiency
  • English Professional working proficiency
  • Indonesian Native or bilingual proficiency

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Bio

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Dimas Zhafran

Excellent! He has though mindset, strong analytical, Perfect social skillset and good marketing skills

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Credentials

  • [ID] Cybersecurity and Data Security
    Shopee
    Jun, 2021
    - Nov, 2024
  • Toefl ITP
    ETS
    Dec, 2019
    - Nov, 2024
  • E-L Becoming Digital Native
    PT Bank Central Asia Tbk
    Apr, 2019
    - Nov, 2024
  • E-L Mobile Security
    PT Bank Central Asia Tbk
    Apr, 2019
    - Nov, 2024
  • Certified Fraud Specialist (CFS,)
    PT Bank Central Asia Tbk
    Oct, 2018
    - Nov, 2024
  • E-L Digital Transformation Era
    PT Bank Central Asia Tbk
    May, 2018
    - Nov, 2024
  • Advanced Social Media Strategy Training and Certification
    PT Bank Central Asia Tbk
    Jan, 2018
    - Nov, 2024
  • Microsoft Office Desktop Application
    Trust Training Partners
    Aug, 2016
    - Nov, 2024
  • Test of English as a Foreign Language (TOEFL)
    The Activators
    Mar, 2015
    - Nov, 2024

Experience

  • Lamudi.co.id | Teman Tepercaya Cari Properti
    • Indonesia
    • Technology, Information and Internet
    • 500 - 600 Employee
    • Sr. Client Relationship Officer
      • Mar 2023 - Present

    • Client Relationship Officer
      • Apr 2022 - Mar 2023

      As a property consultat that handling a lot of project especially at Jabodetabek areas like BSD, Bekasi and etc.• Outbond and Inbound Call / Chat / Email• End to End procedure• Aftesales• Mortgage Analyst.

  • Shopee
    • Singapore
    • Technology, Information and Internet
    • 700 & Above Employee
    • Operations Analyst
      • Feb 2021 - Feb 2022

      • Customer problem solved • Ensure all transactions compeleted • Salesforce data analytics • Outbond Call, Email and Live Chat • Customer Satisfaction for Premium Service • Customer problem solved • Ensure all transactions compeleted • Salesforce data analytics • Outbond Call, Email and Live Chat • Customer Satisfaction for Premium Service

  • Central Bank of Indonesia
    • Indonesia
    • Government Administration
    • 700 & Above Employee
    • Data Entry Specialist
      • Sep 2020 - Jan 2021

      Departemen Pengelolaan Uang • Verification for UPK 75 RI • Document validation • Data analysts Departemen Pengelolaan Uang • Verification for UPK 75 RI • Document validation • Data analysts

  • SCI Group
    • Singapore
    • Technology, Information and Media
    • 100 - 200 Employee
    • Customer Success Executive
      • Aug 2020 - Sep 2020

      • Managed a few platform client • Customers problem solved • Ensure all service as a procedure • Increased sales of target by satisfaction • Managed a few platform client • Customers problem solved • Ensure all service as a procedure • Increased sales of target by satisfaction

  • PT Bank Central Asia Tbk (BCA)
    • Indonesia
    • Banking
    • 700 & Above Employee
    • Customer Service Officer
      • Jun 2017 - Dec 2019

      • Achieved sales target worth up to Rp. 2 Billions ( KPR, KSM, & AIA Insurances ) • Branding & selling banking facilities and products • Maintaing customer relatoinship • Handling customer complaints • Achieved sales target worth up to Rp. 2 Billions ( KPR, KSM, & AIA Insurances ) • Branding & selling banking facilities and products • Maintaing customer relatoinship • Handling customer complaints

Education

  • University of Brawijaya
    Finance and banking
    2015 - 2020
  • SMAN 2 Tangeran Selatan
    Social Sciences, senior high school
    2012 - 2015

Community

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