Experience

Blanton's Air, Plumbing & Electric

• United States
• Community Services
• 1 - 100 Employee

• Wow Champion

  • Jan 2023 - Present



Blanton's Air, Plumbing & Electric

• United States
• Community Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2020 - Oct 2021

  Informed customers about billing procedures, processed payments and provided payment option setup assistance. • Asked probing questions to determine service needs and accurately input information into electronic systems. • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. • Educated customers on special pricing opportunities and company offerings. • Delivered service and support to each customer, paving way for future business opportunities. • Consulted with customers to determine best methods to resolve service and billing issues. Show less



Reed-Lallier Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Coordinator (Team Lead)

  • Nov 2018 - Nov 2020

  Answer inbound calls from customers, make outbound calls in order to set appointments for customers to come in and take a look at the inventory. Train new employees, speak with vendors, create monthly newsletter, etc. Answer inbound calls from customers, make outbound calls in order to set appointments for customers to come in and take a look at the inventory. Train new employees, speak with vendors, create monthly newsletter, etc.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Reimbursement Specialist

  • Nov 2017 - Mar 2018

  Responsibilities include calling insurance companies and verifying eligibility and benefits for patients for and eye injection. Responsibilities include calling insurance companies and verifying eligibility and benefits for patients for and eye injection.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2016 - Nov 2017

  Take inbound calls from customers regarding Medicare enrollment and benefits. Take inbound calls from customers regarding Medicare enrollment and benefits.



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Jan 2016 - Dec 2016

  Activated price changes, stocked merchandise, ordered out of stock merchandise, shelf availability, bin audits, changed out fixtures and reset modulars, communicated with vendors and merchandisers, etc. Participated in the remodeling of the whole store. Changed out shelves, changed labels and signage, printed and set mods, took over a leadership position within two months, communicated with home office, etc. Activated price changes, stocked merchandise, ordered out of stock merchandise, shelf availability, bin audits, changed out fixtures and reset modulars, communicated with vendors and merchandisers, etc. Participated in the remodeling of the whole store. Changed out shelves, changed labels and signage, printed and set mods, took over a leadership position within two months, communicated with home office, etc.