Experience

Blacklane

• Germany
• Travel Arrangements
• 200 - 300 Employee

• Senior Customer Concierge

  • Jun 2019 - Present

• Airline Complimentary Services Expert

  • Oct 2018 - Jun 2019

• Customer Happiness Officer

  • May 2018 - Sep 2018



DA Musical HQ

• Germany
• Musicians

• Owner & Lead Consultant

  • Sep 2013 - Present

  DA Musical is an entertainment agency that builds music brands and empowers musicians to better manage their marketing potential. DA Musical is an entertainment agency that builds music brands and empowers musicians to better manage their marketing potential.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Executive (ENG)

  • Apr 2016 - Apr 2018

  Customer Service provision on the English line. Answer calls and emails from guests and hotels and resolve complaints and requests on a daily basis. Customer Service provision on the English line. Answer calls and emails from guests and hotels and resolve complaints and requests on a daily basis.



GLOBAL LOGISTICS INTERNET LIMITED

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Consultant

  • Dec 2014 - Jan 2016

  Payments Investigations Assistance English, French and German Customer Service French Marketing Assistance Payments Investigations Assistance English, French and German Customer Service French Marketing Assistance



holistica.net

• Kalk Bay, Cape Town

• Online Marketing Internship

  • Aug 2014 - Nov 2014

  Increasing the number of subscribers and hence the traffic through the platform. Research and implementation of advertising. New platform inception, design and creation. Increasing the number of subscribers and hence the traffic through the platform. Research and implementation of advertising. New platform inception, design and creation.



Delaire Graff Estate

• South Africa
• Hospitality
• 100 - 200 Employee

• Marketing & Digital Intern

  • Mar 2014 - Jun 2014

  Tanja Mackay-Davidson's Assistant in Delaire Graff Estate's Marketing and PR and responsible for Digital Marketing of the estate, including Website Management and Social Media Management. Tanja Mackay-Davidson's Assistant in Delaire Graff Estate's Marketing and PR and responsible for Digital Marketing of the estate, including Website Management and Social Media Management.



WWC

• South Africa
• Human Resources Services
• 1 - 100 Employee

• Digital Marketing Intern

  • Sep 2013 - Mar 2014

  Intern Project Management, Account Management, Client Services, SEO & PPC Intern Project Management, Account Management, Client Services, SEO & PPC



International Hospitality

• Global

• Extensive 5-star hospitality career

  • Jan 2000 - Aug 2013

  - International Operational Experience Aubergine Restaurant (South Africa), La Colombe (Constantia Uitsig, South Africa), Professional Vision Group (South Africa),The Gleneagles Hotel (Scotland), Radisson-Blu (Germany), Mövenpick (Switzerland), The Fullerton (Singapore), Petite Mort (Australia), The Trustee Bar & Bistro (Australia, The Stables Bar (Australia) - New Venue Openings The Trustee Bar & Bistro, The Stables Bar (Australia) - International Operational Experience Aubergine Restaurant (South Africa), La Colombe (Constantia Uitsig, South Africa), Professional Vision Group (South Africa),The Gleneagles Hotel (Scotland), Radisson-Blu (Germany), Mövenpick (Switzerland), The Fullerton (Singapore), Petite Mort (Australia), The Trustee Bar & Bistro (Australia, The Stables Bar (Australia) - New Venue Openings The Trustee Bar & Bistro, The Stables Bar (Australia)