Experience

PT Asuransi Central Asia

• Insurance
• 500 - 600 Employee

• • Nov 2015 - Present

• • Oct 2011 - Oct 2015

  Previously :- Maintenance and improve existing business (Leasing)- Build marketing strategy- Looking for new business opportunities- Coordination with marketing staff & support, underwriting, claim, and finance Branch Office and Head Office in order to avoid client complaints - Routine monitoring of 2 representative offices - Routine report to Branch Manager and Regional Head ManagerPreviously :- Receive and follow up banking,broker,leasing,travel agent business order- Routine report to Deputy Branch Manager and Branch Manager- Research and report problem solving of declining business and boost flagging business (broker, banking, leasing and travel agent)- Maintenance and improve existing business (broker,banking,leasing and travel agent)- Coordination with marketing staff & support, underwriting, claim, and finance Branch Office and Head Office in order to avoid client complaints- Boost flagging leasing business under West Java Regional Offices Show less

• • Apr 2011 - Sep 2011

  - Training Insurance Basic, Marketing, Risk Management, Underwriting, Claim and all of line business products- On the jobs training



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center

  • Aug 2008 - Feb 2011

  - Receive incoming calls and provide better information services to what is required by Telkomsel subscribers. - Handling complaints in accordance with SOP - Receive incoming calls and provide better information services to what is required by Telkomsel subscribers. - Handling complaints in accordance with SOP