Experience

PanasonicWELL

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Site Reliability Engineer

  • May 2022 - Present

  • Created and delivered a comprehensive training curriculum on SRE and DevOps best practices for over a dozen Panasonic businesses. • Led intensive 3-week onsite training sessions in Japan for Panasonic engineers on critical SRE principles, including SLOs, error budgets, release engineering, observability, CI/CD, Kubernetes, alerting, incident response, and blameless postmortems. • Managed all PanasonicWELL services in Kubernetes. • Created SLOs and SLIs for PanasonicWELL as well as other Panasonic businesses. • Replaced and rolled out new observability solution with OpenTelemetry tooling. • Established alerting standards, streamlining notification methods and responses, saving countless hours that were contributing to alert fatigue. • Managed AWS infrastructure operations and maintenance by creating and using Terraform modules for consistent reproducible results. • Evangelized observability in distributed systems to replace traditional monitoring. Show less



Keap

• United States
• Software Development
• 200 - 300 Employee

• Site Reliability Engineer

  • Nov 2018 - Apr 2022

  • Designed and implemented CI/CD process for updating and deploying infrastructure in the cloud using Infrastructure as code (IaC) with RHEL/CentOS, Docker, Ansible, Packer, Terraform, Github Actions, Python and Bash. • Championed and implemented SRE/DevOps methodologies across the organization, focusing on resilience, scalability, performance, and SLOs. • Implemented New Relic observability solution at the server and application level in order to increase visibility into day-to-day operations and issues. • Eliminated costly patching process that took several days of work each month and downtime to our customers by replacing it with immutable infrastructure. • Contributed to the automation of everything and improvement of reliability and performance including creating alerts and escalation paths for every service and creating automation using the right tools for the job such as Go, Bash, and Python. • Designed and implemented a highly available, resilient, and scalable centralized logging solution using Fluentd and Fluent-bit. • Managed and maintained GCP infrastructure operations and services, demonstrating extensive experience with operating highly available infrastructure. • Containerized and migrated services from VM to Kubernetes. • Assisted teams in debugging and optimization of code. • Responsible for the security operations as part of the security team. Managed common operating system level tasks, including logging and backup/restore. Addressed vulnerabilities, documented operational and security procedures, automated procedures, and worked with auditors to maintain PCI compliance. • Trained and mentored Jr. SREs. • Designed and implemented load testing stack using Jmeter, Influxdb, and Grafana. • Participated in 24/7 on-call, lead and participated in resolving critical outages and postmortems. Show less



Infusionsoft

• United States
• Software Development
• 1 - 100 Employee

• System Administrator

  • Feb 2015 - Nov 2018

  • Managed user accounts, group policies, and network access rights. • Implemented a proactive monitoring solution across all devices to address issues and quickly identify user pain points. • Developed scripts for inventory management, new user setup, and user teardown processes. • Administered Windows, MacOS, and Linux systems. • Managed user accounts, group policies, and network access rights. • Implemented a proactive monitoring solution across all devices to address issues and quickly identify user pain points. • Developed scripts for inventory management, new user setup, and user teardown processes. • Administered Windows, MacOS, and Linux systems.