Technical Support Engineer

• May 2022 - Present

As a Technical Support professional for Edulution groups, my role is to assist facilitators with hardware and software issues, maintain existing systems, provide training, and contribute to the development of the Edulution E-Learning platform. I ensure smooth operations, troubleshoot problems, optimize performance, empower facilitators, and drive innovation. Together, we create an exceptional e-learning experience.

Frontend Developer

• May 2022 - Present

My main responsibility for Edulution groups is to create the user interface for ongoing projects within the organization. Currently, We are focused on developing a Technology Support application. This application enables users to report technical issues and create support tickets. It also allows technicians to efficiently address and resolve the problems faced by users.Additionally, I actively participate in field testing software that is launched for our facilitators. This involves ensuring the software functions as intended, identifying any issues or bugs, and providing feedback for improvements.I contribute to suggesting and implementing other platforms that can enhance our operations and improve efficiency.In summary, as a frontend developer, I build the user interface for ongoing projects, with a current focus on the Technology Support application. I also conduct field testing and explore opportunities to introduce new platforms for operational enhancements. Show less

Silver Star Coach

• Apr 2017 - Present

As a Silver Star Coach, my role is to ensure smooth facility operations and support facilitators in delivering their best performance. Clear and effective communication is a key aspect of my responsibilities.I oversee facility maintenance and address any technical issues promptly, creating a conducive environment for facilitators and learners. I work closely with facilitators, providing guidance, constructive feedback, and ongoing training to enhance their performance. Open and transparent communication is a priority, fostering a collaborative team dynamic. Show less

Edulution Senior Coach