Experience

Creative Suitland Arts Center
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Program Coordinator

  • Apr 2022 - Present


CareMetx, LLC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Case Manager

  • Dec 2016 - Present

• Case Manager

  • Sep 2017 - Apr 2022

  ▪ Responsible for working with Pharmaceutical Clients, to develop and execute project plans, provide detailed work breakdown structures to meet scope and time objectives in order to realize benefits and create value for the organization▪ Determine approach for each assigned project to ensure successful implementation▪ Communicate project performance information (via PowerPoint, Excel, Word, Microsoft Project, Visio, and Microsoft SharePoint) to various levels of management, ensuring understanding and support from key stakeholders▪ Create Excel dashboards to track project resources, issues, risks, and other associated performance indicators, to ensure project success▪ Responsible for leading team projects and users in the delivery of solutions▪ Second in command to the Operations Supervisor; Responsible for a Case Management team of four including, but not limited to, training, scheduling, monitoring workloads, conflict resolution, and implementing performance improvement ▪ Responsible for coordination and presentation of information for client meetings and reviews ▪ Developed strong working relationships with the case management team and other internal teams through cooperative exercises to encourage sharing of ideas for improvement and support▪ Daily communication and assistance provided to physician office staff and patients to complete and submit all necessary insurance forms and program applications in a timely manner.▪ Responsible for reviewing and inspecting cases to detect issues providing resolution of problems, and the delivery of satisfactory outcomes.▪ Oversee compliance with HIPAA regulations, professional conduct, and ethical practices ▪ Communicate with Client answering all inquiries and performing duties as requested accurately and in a timely manner Show less



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Project Analyst

  • Sep 2016 - Sep 2017

   Assist with budget planning, execution, Review budget data each day, ensure accuracy through analysis, and prepare reports for key executives and decision makers.  Provide MSR (monthly status report), Deliver programming, budgeting, and execution processes Aggregate budget data. Format and create reports.  Troubleshoot and resolve discrepancies in data environments and software system issues—evaluate systems to identifying potential risks and prevent critical errors and breakdowns.  Directly manage a case management team of 8 including, but not limited to, hiring, training, scheduling, monitoring workloads, conflict resolution, conducting performance evaluations, and implementing performance improvement and disciplinary actions  Responsible for directing workload, including monitoring staff production metrics, auditing assessments and member plans of care by ensuring the daily prioritization of staffing assignments are optimizing impact on department production  Responsible for coordination and presentation of information for administrative hearings and State reviews  Actively participate in the full System Development Lifecycle (SDLC) including analysis, planning, implementation, testing, documentation, and operations for routine and ad-hoc developer activities within an Agile delivery approach that supports incremental development of high-quality, fully tested application component delivery  Analyze inventory and recommends reporting formats, policy changes, and system information to facilitate better accountability and accuracy  Develop a scorecard for data reporting to be used to evaluate accuracy, completeness, and compliance  Create dashboards and visualization of data, for internal and external audiences  Analyzing the technical aspects involved in any change management processes relevant to report requirements Show less



LinTech Global, Inc.

• Taiwan
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Help Desk Specialist

  • Feb 2010 - Sep 2016

  Provide frequent statuses to customers while support tickets are worked on. Provide excellent customer service throughout support negotiations. Maintain a professional demeanor. Occasional travel to visit customers. Frequent use of CRM updates to manipulate and extract data from customer databases. Light scripting tasks as assigned. Exceptional understanding of our business objectives and how the program delivers them. Detai lOriented notes and collaboration with team members Show less