Vastgoedadviseur (KRMT in opleiding)

• Jun 2022 - Present

Customer Success Manager

• May 2021 - Mar 2022

Accountmanager

• Sep 2020 - Apr 2021

Part-Time Retail Sales Representative

• May 2020 - Sep 2020

Intergamma is a Dutch franchise-organisation. It owns two hardware store-chains, namely Gamma and Karwei. Gamma is a franchise store chain of home improvement hardware stores, with 166 stores in the Netherlands and 87 in Belgium. Responsibilities: • Provide tailored recommendations to customers and gave them useful insights about completing their home improvement jobs • Recognize and acknowledge the customer’s search behavior and respond to it accordingly • Provide exceptional customer service with specific product knowledge • Proactive attitude towards analyzing customer needs and providing optimal solutions • Responsible for inventory, stock merchandise and store stocking • Provide expert product knowledge of the products sold in the hardware department utilizing my previous experience in construction Show less

Graduate Student Researcher

• Oct 2019 - Apr 2020

BUKU is an online platform that allows subscribers to access high-quality educational textbooks 24/7 from a large range of publishers. The mission of BUKU is to make high-quality academic textbooks available worldwide for everyone. Responsibilities: • Performed market attractiveness research into the higher education market of Kenya, in order for BUKU to obtain 7% market share • Developed vital strategic partnerships with collaborating universities in order to further implement BUKU's platform into their institutions • Identified 20 key strategic stakeholders within the higher education market of Kenya • Developed performance targets for key accounts in Kenya • Developed strategy for product (platform) launch among partnering universities in Kenya • Planned, executed and led communications between local (Kenyan) and international publishers for BUKU's platform Show less

Sales And Marketing Intern

• Jan 2018 - Jun 2018

Outpost Coworking Space is a start-up based in Bali, Indonesia who provides vibrant co-working and co-living spaces to its members throughout its various locations in Cambodia and Indonesia. Outpost’s mission is to help people join the remote revolution and (re)design their life. Responsibilities: • Increased Outpost's response rate by 10% by optimizing Outpost's e-mail automatization • Set up multiple software integrations on both Planyo and MyAllocator • Developed, planned and deployed promotional campaigns through Booking.com, Instagram and Facebook; increased brand awareness by 12% • Increased member registrations by 15% in six months due to a focus on the re-shaping of corporate identity • Set up business proposals for partnerships with hotel and resorts for Outpost's coliving activities • Managed community outreach and vetted income and collaboration opportunities • Maintained client relationships and served as a liaison between clients and sales team • Responsible for the channel management software integrations in Planyo and MyAllocator Show less

Night Auditor Mercure Hotel Martiniplaza

• Jan 2017 - Mar 2017

Mercure is a brand of hotels that range between 3 to 4 stars, which is run by its parent company AccorHotels, a French multinational corporation. Mercure has more than 790 hotels in 63 countries, of which Mercure Hotel Martiniplaza is situated in Groningen. Responsibilities: • Checking in guests and handling their overnight requests • Handling end-of-day bookkeeping, auditing and account reconciliation • Respond to guest inquiries, concerns and complaints as needed • Process invoices, post checks to vendors and distribute employee checks • Reconcile accounts, balance the cash drawer and log receipts • Investigate and resolve out-of-balance accounts • Keep accurate financial records and ledgers • Prepare forecasts, audits and balance reports from the day shifts • Schedule guest wake-up calls and reservations for the following day • Run EOD computer functions so they are complete by the end of the shift • Prepare guest bills for next-day checkouts and process reservation cards Show less