Experience

Lumen Technologies

• United States
• Telecommunications
• 700 & Above Employee

• Retention Account Manager - SLED

  • Jan 2022 - Present

  Managing retention activities for Inside Sales clients within the assigned account base, including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience. Actively participate in Federal funding programs like USAC E-Rate and RHC that may apply to assigned base. Processing timely bids for program accurately and within compliance guidelines and Federal standards Carefully monitor expiring services and contracts and uncover opportunities to generate additional revenue through up-selling Facilitate customer order requests for moves, adds, changes, as well as local services Show less



Voiance Language Services

• United States
• Translation and Localization
• 1 - 100 Employee

• Business Development Lead

  • Nov 2018 - Jan 2022

  Coordinate with the Business Development Manager regarding sales support activities. Assist with the execution of targeted marketing campaigns by industry. Qualify and respond to inbound lead inquiries. Generate reports and conduct analysis of sales performance data. Conduct phone, email, operational and related campaigns to support business development. activities including strategic relationships, acquisitions, and entries into adjacent markets. Establish and cultivate prospects in over 100 sectors including government, health plan, property and casualty insurance, and banking organizations. Gather intelligence through over-the-phone outreach. Build a portfolio of clients and effectively manage a prospect pipeline. Show less



CyraCom Language Solutions

• United States
• Translation and Localization
• 1 - 100 Employee

• • Jul 2018 - Jan 2022

• • Aug 2018 - Jun 2020


Demand Marketing Solutions
• Advertising Services
• Telesales Agent

  • Jul 2017 - Jul 2018


Televerde

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Inside Sales Representative

  • Jun 2001 - Jul 2016

  Sales Development and Lead Development Representative Obtain/Validated MQL; generate SAL or reject lead Added supplement information to confirm sales readiness of the opportunity; create sales qualified lead (SQL) or sales ready opportunity (SRO) Strong ability to conduct TeleProspecting into target accounts; create sales ready opportunities Led presentations and invoice Partner/Field sales representative at appropriate time in sales cycle Campaign Coordinator Executed, managed and created campaign project plan; including tasks, timelines, key milestones Reviewed and understood the clients' company, products/services (features, benefits, functionality), customer buyer pain points and buying cycle stages, competitors and target audience (industry, titles) Managed campaign calling; to include campaign testing, campaign troubleshooting, and as needed Call Center Trainer Developed targeted trainings in response to needs of internal and external customers, i.e. Products, services, systems industries or markets. Facilitated new hire and operational training focused on developing skills Created effective learning environments through knowledge of adult learning styles and advanced delivery methodology Coached and interact learners by conducting interactive and experiential learning Actively assessed participants' current skill-level and recommend ways to improve skill-level gaps Show less