Administrator/Consultant

• Sep 2023 - Present

Salesforce Administrator

• Oct 2021 - Jun 2023

Collaborated with stakeholders to gather requirements, analyze business processes, and devise innovative solutions to optimize Salesforce performance. Optimized contract lifecycle management process within Salesforce by leveraging Sertifi and DocuSign. Supported and maintained various integrated systems, including Zuora, Getfeedback, Vonage (NVM), Chilipiper, Gong, and Outreach. Performed bulk data operations such as mass insert, upsert, delete, and export, ensuring data integrity. Executed data hygiene measures to eliminate duplicates. Enforced best practices across platform by facilitating streamlined operations yet balancing access and authorization security. Show less

Salesforce Administrator

• Jan 2021 - Oct 2021

Delightedly moved back into individual contributor role as Salesforce Administrator. 𝐅𝐢𝐯𝐞𝐬𝐭𝐚𝐫𝐬 𝐰𝐚𝐬 𝐚𝐜𝐪𝐮𝐢𝐫𝐞𝐝 𝐛𝐲 𝐠𝐥𝐨𝐛𝐚𝐥 𝐩𝐚𝐲𝐦𝐞𝐧𝐭𝐬 𝐥𝐞𝐚𝐝𝐞𝐫 𝐒𝐮𝐦𝐔𝐩 𝐢𝐧 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 𝟐𝟎𝟐𝟏.

Team Lead

• Nov 2018 - Jan 2021

Generated insightful Salesforce reports and dashboards to monitor agent productivity and call metrics by enabling data-driven decision-making and performance optimization. Cultivated culture of continuous improvement by actively identifying and seizing opportunities to enhance processes, products, and systems. Provided valuable coaching, training, and mentorship to team members, while identifying development needs and collaborating with leadership to arrange additional training. Oversaw and maintained adherence to productivity and performance standards, ensuring consistent achievement of established levels, particularly during critical activity periods. Contributed to various projects, strategic initiatives, stretch assignments, and collaborative ventures with other business units. Show less

EDI Business Analyst

• 2017 - Jan 2021

Consultancy managing Howl Transportation's electronic data interchange (EDI) program, leading any associated transportation management system (TMS) work, and configuring various third-party integrations with real-time fleet telematics.• Owned root cause analysis for issues related to AS2 and/or sFTP connectivity• Configured EDI translational services and dispatching interfaces• Administered company client-server network in Windows Server• Performed regular system maintenance and software upgrades• Identified pain points and spearheaded process improvements• Submitted annual reports to the Environmental Protection Agency (EPA)• Maintained SmartWay membership: https://www.epa.gov/smartway Show less

Safety Coordinator

• 2017 - 2018

• Monitored safety compliance in accordance with federal mandates and regulations• Implemented the electronic log (eLog) program• Conducted employee training, in-cab device installations and troubleshooting• Navigated federal immigration law for temporary H-2B work visas and B1/B2 NAFTA allowances

Dispatcher

• 2015 - 2017

• Ensured the safe and timely delivery of cargo across the continental United States• Negotiated with freight brokers for inbound freight rates and scheduling requirements • Booked and built contracted customer and brokered loads within the TMS • Coordinated the implementation of Howl’s electronic data interchange (EDI) program

Senior Technician

• 2013 - 2015

• Maintained critical undersea surveillance systems, DOD SATCOM systems and peripheral hardware, underwater sensors, and associated LAN/WAN networks for ensuring optimal functionality and performance. • Supervised technical teams in successful deployment and installation of equipment. • Possessed Top Secret security clearance for this position. • Maintained critical undersea surveillance systems, DOD SATCOM systems and peripheral hardware, underwater sensors, and associated LAN/WAN networks for ensuring optimal functionality and performance. • Supervised technical teams in successful deployment and installation of equipment. • Possessed Top Secret security clearance for this position.

Sales Support Analyst

• 2012 - 2013

Sonar Technician

• 2004 - 2011