D'shan Kisoon
Global Services Specialist at Wenco International Mining Systems- Claim this Profile
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Bio
Credentials
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Engineers Australia Professional Engineer
Engineers AustraliaJul, 2021- Sep, 2024 -
Reliability Engineering in Asset Management
Terotechnica Maintenance CollegeNov, 2019- Sep, 2024 -
ECSA Candidate Engineer
Engineering Council of South Africa & Washington AccordJan, 2014- Sep, 2024 -
IELTS Academic Certificate
IELTS OfficialJul, 2021- Sep, 2024
Experience
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Wenco International Mining Systems
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Canada
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Software Development
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100 - 200 Employee
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Global Services Specialist
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Feb 2020 - Present
A core specialist of the Technical Service's “ReadyLine Centre of Excellence” team, based in Brisbane Australia, the full time Global Services Specialist will work with customers, partners and support teams globally to ensure the correct implementation and usage of the ReadyLine solution. The specialist will analyse data, formulate, develop, and document proposals and enhancements to improve the ReadyLine solution to meet the end user’s business needs. The specialist is involved in every aspect of the product by either advising, implementing or providing information and support.Responsibilities:• Specializing in Wenco’s equipment health monitoring product – ReadyLine• Act as the central communication point for information, enquiry and technical support• Increase support engineer's tiered level support in Geo Regions• Offer training and support to regions and customers• Creating, maintaining and providing system documentation• Creation of knowledge base for various region’s support, sales or development teams to access• Build and maintain required test environments• Maintain the product's service desk cases• Facilitate sales teams by creating business cases and assisting with presentations and meetings• Participate, support or overlook global project rollouts and upgrades• Continuously improve project planning, reporting, documentation and standards• Assist with product improvement and gap identification• Engage with support regions and clients to facilitate benefits realization • Developing and improving business processes and practices
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Technical Services Specialist
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Sep 2018 - Jan 2020
In this role I undertake the duties of a senior engineer that specialises in a single product - ReadyLine. A large part of my duties include identifying gaps in the product, recognising areas of improvement and working with development to enhance the product. Some of my other functions include training and mentoring engineers, leading projects and teams, engaging clients and facilitating benefits realisation from the product. As the Technical Specialist, I take ownership of the product which includes commissioning, troubleshooting, improving, delivering value, developing business cases and ensuring customer satisfaction from the product.Responsibilities:• Project and team management• Training and mentoring of engineers• Product owner in region• Product customer satisfaction• Product improvement
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Modular Mining Systems
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Brazil
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Senior Product Support Specialist
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Apr 2018 - Sep 2018
In this role I undertake the duties of a senior engineer that specialises in a single product - MineCare®. Some of my functions include training and mentoring engineers, leading projects and teams, engaging clients and facilitating benefits realisation from the product. As the Senior Product Specialist, I take ownership of the product in the region which includes commissioning, troubleshooting, improving, delivering value, developing business cases and ensuring customer satisfaction from the product.Responsibilities:• Project and team management• Training and mentoring of engineers• Product owner in region• Product customer satisfaction
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Product Support Specialist
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Nov 2016 - Mar 2018
I specialise in Modular Mining System’s mining equipment maintenance system called MineCare®. It is a software based product that gathers and analyses health data of mining equipment in real time. Its purpose is to prevent unscheduled maintenance and increase fleet availability through condition monitoring and predictive maintenance. It also tracks maintenance activities on equipment. I commission, maintain and project manage the MineCare® system on all Africa mining sites. This involves significant amounts of work on servers, information technology infrastructure and SQL databases. In-depth knowledge of various mining equipment types, models and manufacturers is required. Responsibilities: • Fleet health condition monitoring and predictive maintenance• Project management• MineCare® Specialist• MineCare® system commissioning• MineCare® training• Installation and configuration of equipment health interface systems• MineCare® auditing• Installation of Modular embedded software• Write up MineCare® related documentation• Troubleshooting MineCare® and equipment health interface systems
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Applications Engineer
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Apr 2015 - Nov 2016
Modular Mining Systems provides software based solutions for mining fleet management. I have learnt various Modular hardware and software products. As an Application Engineer, I provide support on all products. This includes installation, configuration and troubleshooting.Responsibilities:• Obtained knowledge in mining methodology and procedures• Educated in mining processes• Designated the role of MineCare® Expert• Troubleshooting MineCare® and equipment health interface systems• Installation of Modular embedded software• MineCare® system commissioning• MineCare® training• Fleet health monitoring and maintenance• Training truck operators on Dispatch® system• Training Dispatchers on Dispatch® system• Acquired basic SQL programming• Installation and configuration of equipment health interface systems
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Eskom
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1 - 100 Employee
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Engineer in Training
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Feb 2014 - Apr 2015
I have become familiar with power station functionality and processes. At my base department, Control and Instrumentation, I became acquainted with numerous control devices and light current machinery. Some include SCADA systems, PLC’s, pneumatic devices and level instruments. During rotation of departments, I gained basic knowledge of turbine plants, furnaces, chemical plants and heavy current machinery. Responsibilities:• Lethabo EIT Chairman• Designed and implemented Cold Cathode Florescent Lamp (CCFL) Tester• Fault Detection and fixing of screen monitors• Programmed high temperature thermometer• Fault detection and implementation of printed circuit board (PCB)• Educated in SCADA systems and Programmable Logic Controllers (PLC) • Performed 3 months shift work in operations and learnt power station functionality• Attended Generation Plant for Engineers (GPFE) for 2 months• GPFE Team Captain• Performed and passed star grading for EIT progress• Educated in SAP Engineering Change Management• Performed a Required Occupational Capability (ROC) for a chlorine analyser• Testing and calibration of pneumatic and current to pressure instruments• Stroke checking and calibration of actuators and valves• Testing and calibration of ultrasonic, DP Cell and capacitance level devices• Testing and calibration of K-Type, J-Type and RTD temperature devices
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Vacation Student
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Dec 2013 - Jan 2014
• Performed feasibility study and project on demineralised water conductivity meters• Performed safety presentation
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Vacation Student
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Dec 2012 - Jan 2013
• Performed feasibility study and project on RADAR level detectors• Performed safety presentation • Performed feasibility study and project on RADAR level detectors• Performed safety presentation
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Education
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2010 - 2013
University of KwaZulu-Natal
Bachelor's Degree, Electronic Engineering -
2005 - 2009
Marburg Secondary
High School
Community
