Vice President Of Global Operations

• 2018 - Present

After leading and improving the scalability of deployments and personnel in the company's professional services organization, promoted to lead turnaround of AiRISTA’s entire product manufacturing organization, rebuild manufacturing operations and drive automation (IT systems/processes) across company. Oversaw development, sales, services, support, manufacturing, and supply chain operations while partnering with the CEO and CFO on strategic direction. Maintained concurrent responsibility for VP, Professional Services role. AiRISTA is an innovative provider of IoT-based solutions.IMPACT: Created and launched strategy that, within six months, consolidated entire global manufacturing operation, reducing costs up to 75%, increasing margins hundreds of thousands of dollars, and improving failure rate of products from 10% to .001%. Innovated concept that secured millions of dollars in new revenue during global pandemic. Established product roadmap for software and hardware platforms that converted a perpetual-based software licensing program to a subscription-based model. Reduced product delivery from 8-12 weeks to primarily next-day shipping by streamlining processes and procedures. Developed model to transition from legacy on-premises solutions to the Cloud. Currently leading efforts for company’s SOC 2 Type I certification submittals. Show less

Vice President, Global Professional Services and Support

• 2016 - Jan 2021

Following acquisition of Ekahau “real-time location systems (RTLS)” business unit by AiRISTA in 2016, promoted to lead the post-merger integration, organization, and scalability of organization. Built the professional services organization (systems, processes, and governance) from the ground up leveraging Ekahau procedures and protocols into new organization. Transitioned and managed 25-person, globally dispersed team of engineers, software developers, project managers, training staff, third-party contractors, resellers, and a global technical support call center. Worked directly with CEO of AiRISTA to drive pipeline and business forward.IMPACT: Increased project invoicing Q/Q by 20% and grew margins on Professional Services work from 32% to 48% and grew customer satisfaction from 78% to 98% (set up new global support call center). Significantly controlled costs by driving automation, data analytics, and instilling continuous improvement in all processes, standards, and training. Created new multimillion-dollar revenue streams by introducing managed service programs, cloud strategy, and staff augmentation for customers and resellers, as well as expanding into new industries. Created a channel management program for global resellers and sales team that grew product and sales footprint globally. Rolled out Real-Time Location System (RTLS) hardware that could be applied to practically anything a customer would want to track via Wi-Fi or BLE. Show less

Senior Technical Program Manager – Ekahau

• 2013 - 2016

Recruited to turn around professional services team and improve operational scalability in this fast-growing tech company. Led efforts to document and instruct on deployment best practices, business process reengineering, and automation. Managed 15 direct reports as well as a range of subcontracting companies globally. Ekahau, prior to acquisition by AiRISTA in 2016, was an innovative provider of Wi-Fi software-based solutions.IMPACT: Implemented infrastructure that increased company invoicing for projects Q/Q 25% from 2014 – 2016, moving the company into profitability for the first time in its history. Drove a continuous improvement mindset across organization, processes, and training, achieving significant cost controls and efficient goal-oriented results. Show less

Senior Program Manager

• 2011 - 2012

Brought in to reduce process/system redundancy, waste, and overhead costs in contracts. Led 200+ ongoing projects ranging from new facility implementations, website and application developments, and establishment of new data center hosting capabilities. Managed a team of 15 project managers, network engineers, software developers, and integrators, as well as external vendors. Salient is a provider of IT and engineering services to federal clients. IMPACT: Aligned 15 project managers in implementing a standardized project management framework to streamline organization. Continuously completed projects ahead of schedule. Partnered with senior management. Show less

Senior Program Manager

• 2009 - 2011

Brought in by Head of Contract to streamline and eliminate redundant processes to increase technology service delivery. Led 20+-member team. Managed multimillion dollar program budget with full oversight of delivery and implementation; traveled extensively. Nvision is a network consulting specialist firm. IMPACT: Saved hundreds of thousands of dollars in operations costs by assessing and reducing back-end operational costs. Streamlined/replaced legacy systems and upgraded technology infrastructures internally and for customers. Implemented a co-location services center that delivered results quicker for customers and improved customer satisfaction. Show less

Program Manager

• Jan 2009 - Dec 2009

Brought in to manage several highly visible projects, streamline processes, reduce costs, and improve communications. Oversaw $10M budget. American Systems is an American services contractor. IMPACT: Set up new customer process that resulted in significant call center savings. Initiative was recognized by numerous senior government officials. Brought in to manage several highly visible projects, streamline processes, reduce costs, and improve communications. Oversaw $10M budget. American Systems is an American services contractor. IMPACT: Set up new customer process that resulted in significant call center savings. Initiative was recognized by numerous senior government officials.

Director of Government Operations

• Jan 2008 - Oct 2008

Established a Federal Government line of business and created a regional commercial presence for company. Connotate is a startup software product company, PE-funded by Goldman Sachs, specializes in business intelligence and intelligent agent technologies. IMPACT: Within first 60 days, established CCR registration and GSA Schedule 70, reviewed EEO/Section 508 compliance, established go-to-market strategy, and scheduled officials/systems integrators. Established a Federal Government line of business and created a regional commercial presence for company. Connotate is a startup software product company, PE-funded by Goldman Sachs, specializes in business intelligence and intelligent agent technologies. IMPACT: Within first 60 days, established CCR registration and GSA Schedule 70, reviewed EEO/Section 508 compliance, established go-to-market strategy, and scheduled officials/systems integrators.

Vice President, Business Development and Contracting ǀ Board Director

• 2005 - 2008

Led marketing, business development, and operations, focusing on expanding IT services while leveraging new capabilities (Lean Six Sigma) to capture new and existing clients. Managed team of business developers, and program and capture managers. Reported directly to the President. Compumatics is a Service-Disabled Veteran-Owned Small Business (SDVOSB). IMPACT: Spearheaded strategic marketing plan that accelerated company’s penetration into new federal markets that include Intelligence Community, DHS, and DoD. Grew revenues by 150% in two years. Forged alliances that expanded subcontracting capabilities and increased account development into new markets. Show less

Transition Manager

• May 2005 - Nov 2005

Developed and led strategic plan for “day one” (post-award) contract implementations focusing on reducing PMO issues, reducing complexities, and increasing communication across all channels that resulted in award of multibillion-dollar contracts with GSA Alliant and DHS Eagle, and improved changes for future business and customer opportunities. Developed and led strategic plan for “day one” (post-award) contract implementations focusing on reducing PMO issues, reducing complexities, and increasing communication across all channels that resulted in award of multibillion-dollar contracts with GSA Alliant and DHS Eagle, and improved changes for future business and customer opportunities.

Technical Manager – SM Consulting (now Leidos)

• 2002 - 2005

Overhauled and streamlined program infrastructure. Directed various technology projects of $10M – $15M, (both hardware and software) through the project lifecycle process. implemented a new form of data management that is now used throughout the Washington Metropolitan Area. Company was sold to Leidos in 2005. Overhauled and streamlined program infrastructure. Directed various technology projects of $10M – $15M, (both hardware and software) through the project lifecycle process. implemented a new form of data management that is now used throughout the Washington Metropolitan Area. Company was sold to Leidos in 2005.

Senior Technical Lead

• 2000 - 2002