D. Michelle Fuller
Accounting Associate at Devana Solutions- Claim this Profile
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Bio
Credentials
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Introduction to Contracts in Law
AlisonMar, 2023- Oct, 2024 -
Microsoft Excel Formulas and Functions
AlisonMar, 2023- Oct, 2024 -
Introduction to Quickbooks Online
AlisonFeb, 2023- Oct, 2024 -
Microsoft Excel 2019 Beginner
AlisonFeb, 2023- Oct, 2024 -
Zuora Administrator Master Class
zuoraJul, 2022- Oct, 2024 -
Effective Listening
LinkedIn Learning 2May, 2022- Oct, 2024 -
Time Management Working From Home
Linkedin Learning AppMay, 2022- Oct, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInOct, 2020- Oct, 2024 -
Unconscious Bias
LinkedInOct, 2020- Oct, 2024 -
creating positive conversations with challenging customers
LinkedInOct, 2020- Oct, 2024 -
Certificate of Achievement Adjuster-Customer Service
FEMAFeb, 2017- Oct, 2024 -
Certificate of Achievement Introduction to Flood Claims
FEMAFeb, 2017- Oct, 2024 -
Microsoft Excel Basic, Beyond the Basics
Fred Pryor Seminars and CareerTrackJul, 2016- Oct, 2024 -
Notary Public
Cherokee County CourtApr, 2016- Oct, 2024 -
Effective Communication: Writing, Design, and Presentation Specialization
University of Colorado BoulderOct, 2016- Oct, 2024
Experience
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Devana Solutions
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United States
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Software Development
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1 - 100 Employee
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Accounting Associate
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Aug 2022 - Present
Cloud based technology SAAS clinical trial management and data analytics. Point person for internal and external billing inquiries. Manage customer invoicing inquiries and vendor payables inquiries. Prepare and process accurate and timely client invoices consistent with contractual requirements. Process credit card and ACH payments in compliance with financial policies and procedures. Research contracts to resolve invoicing discrepancies. Collect and enter credit card receipts with proper coding. Perform monthly reconciliations of multiple executive credit card statements. Enter vendor invoices payable. Identify areas of improvement related to internal functions and best practices. Conduct regular staff meetings to increase efficiency of departmental processes. Spearheading the transition from email to CRM as point of truth.
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Commissions Inc. (CINC)
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Billing Specialist
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May 2017 - Sep 2022
Maintain daily full cycle account resolution and collections for assigned subscription accounts; invoice creation, invoice adjustments, balance transfers, collection of and posting payments. Created methodology for onboarding and off boarding of contributors. Created best practice guidelines for contributor collections process. Increased overall collections from 15% to 90%. Recommended collections certification requirement for Billing team. Collaborated with software vendor to create workflow for payment plan automation. Analyze accounts for accuracy and reconcile invoicing. Interpret compliance guidelines to determine cost sharing participation. Process charges via check and credit card, refunds, write offs, and disputes. Reduce chargebacks by 95% by researching and providing compelling evidence to support reversal requests. create ad hoc manual preview invoices as requested based on individual compliance requirements. Act as liaison between clients and contributing partners and internal teams. Maintain verbal and written communication. Increase profitability by providing concise reconciliation reports to high level and low level team members.
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Cherokee County, Ga
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United States
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Spectator Sports
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Notary Public
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Apr 2016 - Apr 2020
Expires April 2020 Expires April 2020
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Psychiatric Health Professionals
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United States
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Medical Practices
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Claims Operations and Accounts Receivable Manager
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Oct 2013 - May 2017
Maintained an organized Accounts Receivable system and streamlined full cycle account management; claims processing and client collections ensuring error free posting of account activity. Negotiated and maintained insurance contracts. Managed physician credentialing and attestation. Reduced claims rejection through Medical Records review for accuracy in documentation and adherence to coding guidelines. Reduced fraud and increased safety by adhering to Department of Health best practices for verbal prescriptions and prior authorizations. Implemented effective administrative operations procedures manual that established efficiency and consistency. Ensured compliance with procedures and medical related legislation. Enhanced client relationships with personal appointment scheduling and reminder calls.
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Ear, Nose & Throat Institute
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Administrative Assistant
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Aug 2009 - Jul 2012
Instrumental in Organizing and maintaining documents and files while protecting confidential information. Drafted and typed office memos and provided updates as necessary. Provided exceptional client service, answered telephones, scheduled appointments. Obtained and maintained accuracy of confidential information. Reduced disputes ;advised patients of insurance benefits and coverage, posted charges. Ensured proper coding and documentation for claims submission. Collected and balanced funds received, deposited payments. Maintained office supply requests and orders.
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Peachtree Women's Specialits
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United States
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Medical Practices
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Patient Finance Administrator
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Sep 2000 - Feb 2006
Instrumental in developing Accounts Receivable collections methods to reduce unpaid balances by 80%. Implemented payment plans for client out of pocket medical expenses. Increased profits by consulting with clients to provide understanding of insurance benefits. Contracted with outside collection agencies as needed to decrease bad debt write offs. Provided a wide range of administrative assistance to high and low level professionals. Instrumental in developing Accounts Receivable collections methods to reduce unpaid balances by 80%. Implemented payment plans for client out of pocket medical expenses. Increased profits by consulting with clients to provide understanding of insurance benefits. Contracted with outside collection agencies as needed to decrease bad debt write offs. Provided a wide range of administrative assistance to high and low level professionals.
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Education
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2006 - 2013
ITT Technical Institute-Kennesaw
Bachelor's degree, Criminal Justice/Law Enforcement Administration -
2017 - 2017
FEMA
Certificate of Completion, Claims Review for Adjusters -
2017 - 2017
FEMA
Certificate of Completion, Adjuster Customer Service -
2017 - 2017
FEMA
Certificate of Completion, Introduction to Flood Claims -
Etowah High School
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2023 - 2023
Alison
Certificate, Ms Excel -
2023 - 2023
Alison
Certification, Quickbooks online
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