Experience

GLOBAL TECHNOLOGY SERVICES GROUP

• United States
• IT System Operations and Maintenance
• 1 - 100 Employee

• Computer Hardware Technician

  • Aug 2017 - Present

  •Supervise and manage the timely closure of break-fix repair work orders with internal customers •Worked with relevant team members to ensure a high level of quality with all repairs, configurations, upgrades and diagnostic orders fulfilled. •Keep department manager informed of any issues that may affect the rapid closure of projects. •Develop and document protocols to critical standard repair processes. •Supervise and manage the timely closure of break-fix repair work orders with internal customers •Worked with relevant team members to ensure a high level of quality with all repairs, configurations, upgrades and diagnostic orders fulfilled. •Keep department manager informed of any issues that may affect the rapid closure of projects. •Develop and document protocols to critical standard repair processes.



Great Computer Deals

• Store Manager

  • Mar 2016 - Dec 2016

  •Managed a team of three technicians responsible for quick turn around time for customer issues.•Responsible for site expenditures including: ordering parts, custom builds and restocking.•Supplied electronic solutions for both commercial suppliers and residential patrons

• Lead Technican

  • Mar 2014 - Feb 2016

  •Responsible for selling computers and computer accessories along with computer repairs•Proactively communicate with customers on expected deliverable results