Server Assistant

• Feb 2022 - Present

Concierge/Night Auditor

• Aug 2019 - Nov 2021

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Resolved conflicts and negotiated mutually beneficial agreements between parties. Arranged for transportation to and from airport and events for visitors. Remedied issues quickly and effectively through active listening, conflict resolution… Show more Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Resolved conflicts and negotiated mutually beneficial agreements between parties. Arranged for transportation to and from airport and events for visitors. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Assisted front office supervisor by managing stationary, guest complain log and completing a monthly report for both. Maintained front desk's concierge book to provide visitors with access to relevant local information. Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base. Used IQware software to process reservations, check-ins and check-outs. Show less Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Resolved conflicts and negotiated mutually beneficial agreements between parties. Arranged for transportation to and from airport and events for visitors. Remedied issues quickly and effectively through active listening, conflict resolution… Show more Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Resolved conflicts and negotiated mutually beneficial agreements between parties. Arranged for transportation to and from airport and events for visitors. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Assisted front office supervisor by managing stationary, guest complain log and completing a monthly report for both. Maintained front desk's concierge book to provide visitors with access to relevant local information. Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base. Used IQware software to process reservations, check-ins and check-outs. Show less

Front Desk Agent

• Feb 2013 - Aug 2019

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Kept accounts in balance and ran daily reports to verify totals. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Calculated billings and posted charges to room accounts, reviewing all charges with guests at… Show more Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Kept accounts in balance and ran daily reports to verify totals. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and weekly activities. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Assisted other hotel personnel in various capacities including overseeing entire front desk when management is unavailable. Promptly answered multi-line phone system and greeted callers enthusiastically. Took reservations over phone, in person and via computer for guests and provided confirmation information. Used Room Master software to process reservations, check-ins and check-outs. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. Show less Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Kept accounts in balance and ran daily reports to verify totals. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Calculated billings and posted charges to room accounts, reviewing all charges with guests at… Show more Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Kept accounts in balance and ran daily reports to verify totals. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and weekly activities. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Assisted other hotel personnel in various capacities including overseeing entire front desk when management is unavailable. Promptly answered multi-line phone system and greeted callers enthusiastically. Took reservations over phone, in person and via computer for guests and provided confirmation information. Used Room Master software to process reservations, check-ins and check-outs. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. Show less