Chris Scavo
Director Of Operations at Passport For Good- Claim this Profile
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Bio
Peter Nelson
I had the pleasure of working with Chris for a number of years and he was on my team for 2 years. Chris has a tremendous range and depth of customer facing and analytical skills. He is always looking to do more (to help the team and the company) and to learn more. Chris has legendary Excel skills and he was always willing to help a colleague to get the job done. He embraced our organization's culture and he lived it every day. With Chris' experiences in account management, marketing, and product management, he can jump into virtually any product management, customer success, or analyst role. He is a fast learner, a team player, and is always focused on doing the best job possible for the customer. Given the opportunity, I would hire him in a minute for any organization I was part of.
Alex Mastrianni
In my time working at Informz/Higher Logic, Chris was one of the most dependable teammates I had the pleasure of working with. We were both members of a high-performing marketing team that supported a fast-growing company. Whatever job needed to be done, Chris was there. I was particularly impressed with his analytical skills and attention to detail, particularly with major reports we produced that scrutinized data and evaluated trends. Chris is an asset to any team.
Peter Nelson
I had the pleasure of working with Chris for a number of years and he was on my team for 2 years. Chris has a tremendous range and depth of customer facing and analytical skills. He is always looking to do more (to help the team and the company) and to learn more. Chris has legendary Excel skills and he was always willing to help a colleague to get the job done. He embraced our organization's culture and he lived it every day. With Chris' experiences in account management, marketing, and product management, he can jump into virtually any product management, customer success, or analyst role. He is a fast learner, a team player, and is always focused on doing the best job possible for the customer. Given the opportunity, I would hire him in a minute for any organization I was part of.
Alex Mastrianni
In my time working at Informz/Higher Logic, Chris was one of the most dependable teammates I had the pleasure of working with. We were both members of a high-performing marketing team that supported a fast-growing company. Whatever job needed to be done, Chris was there. I was particularly impressed with his analytical skills and attention to detail, particularly with major reports we produced that scrutinized data and evaluated trends. Chris is an asset to any team.
Peter Nelson
I had the pleasure of working with Chris for a number of years and he was on my team for 2 years. Chris has a tremendous range and depth of customer facing and analytical skills. He is always looking to do more (to help the team and the company) and to learn more. Chris has legendary Excel skills and he was always willing to help a colleague to get the job done. He embraced our organization's culture and he lived it every day. With Chris' experiences in account management, marketing, and product management, he can jump into virtually any product management, customer success, or analyst role. He is a fast learner, a team player, and is always focused on doing the best job possible for the customer. Given the opportunity, I would hire him in a minute for any organization I was part of.
Alex Mastrianni
In my time working at Informz/Higher Logic, Chris was one of the most dependable teammates I had the pleasure of working with. We were both members of a high-performing marketing team that supported a fast-growing company. Whatever job needed to be done, Chris was there. I was particularly impressed with his analytical skills and attention to detail, particularly with major reports we produced that scrutinized data and evaluated trends. Chris is an asset to any team.
Peter Nelson
I had the pleasure of working with Chris for a number of years and he was on my team for 2 years. Chris has a tremendous range and depth of customer facing and analytical skills. He is always looking to do more (to help the team and the company) and to learn more. Chris has legendary Excel skills and he was always willing to help a colleague to get the job done. He embraced our organization's culture and he lived it every day. With Chris' experiences in account management, marketing, and product management, he can jump into virtually any product management, customer success, or analyst role. He is a fast learner, a team player, and is always focused on doing the best job possible for the customer. Given the opportunity, I would hire him in a minute for any organization I was part of.
Alex Mastrianni
In my time working at Informz/Higher Logic, Chris was one of the most dependable teammates I had the pleasure of working with. We were both members of a high-performing marketing team that supported a fast-growing company. Whatever job needed to be done, Chris was there. I was particularly impressed with his analytical skills and attention to detail, particularly with major reports we produced that scrutinized data and evaluated trends. Chris is an asset to any team.
Credentials
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Certified Scrum Product Owner® (CSPO®)
Scrum AllianceDec, 2019- Nov, 2024
Experience
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Passport For Good
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United States
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Software Development
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1 - 100 Employee
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Director Of Operations
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Sep 2021 - Present
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Director, Marketing and Product Development
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Nov 2020 - Sep 2021
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Product Owner
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2019 - Nov 2020
Coordinate the entire product lifecycle of a subscription-based Software as a Service (SaaS) platform that captures students’ civic engagement to create dynamic, nonacademic transcripts for use in college and career pursuits. I synthesize customer and stakeholder feedback throughout product strategy, development, and delivery to define product vision and feature requirements, to author dynamic user stories, and to improve the customer journey on all applications. I collaborate with multiple teams to provide cohesive support for all platform users.The following are highlights of the value I’ve brought Passport for Good in this position:⇨ Ensured alignment of product vision with business goals by instituting comprehensive product management business practices and processes for stakeholders, including weekly prioritization meetings, product roadmap, project plan, and curated internal knowledge base.⇨ Directed the creation and launch of new mobile application for iOS and Android, from defining requirements, to leading weekly progress reviews, to implementing quality assurance (QA) testing and issue resolution, realizing on-time delivery within budget.⇨ Integrated disparate lists of feature requests and bugs into a refined product backlog, allowing development team to refine priorities, and guarantee new features support product vision. ⇨ Provided competitive leverage for Sales and Customer Success teams through market research database detailing competitor components and features. Show less
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Higher Logic
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United States
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Software Development
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200 - 300 Employee
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Product Manager
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2017 - 2019
Promoted to Product Manager after Higher Logic’s acquisition of Real Magnet and Informz, I directed the entire Real Magnet marketing automation software product lifecycle to support corporate integration of three flagship platforms. I partnered with cross-functional teams to build a common user interface integrating Higher Logic, Real Magnet, and Informz product lines, while driving Real Magnet functionality, including prioritizing backlog, writing and defining user stories for sprints, and standardizing navigation and terminology across platforms. The following are highlights of the value I brought Higher Logic, LLC in this position: ⇨ Led and coordinated entire conversion of Real Magnet to New Admin Experience marketing automation enterprise, building feature enhancements, driving testing and early release programs, and distributing product roadmap updates. ⇨ Implemented regular structured User Acceptance Testing programs, thereby facilitating feature responsiveness and enhanced usability. ⇨ Steered the integration of new staff portal to streamline internal administrative access to each product, analyzing, cleaning, and updating common tenant database during transition, ensuring accurate data delivery, and training and supporting implementation team. Show less
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Informz
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Marketing Strategist
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2014 - 2017
I created and executed digital marketing strategies for clients of a B2B cloud-based email marketing company. I guided clients in integrating marketing automation technology and developing and deploying innovative, on-time digital campaigns to enhance existing marketing plans and promote growth opportunities. I educated clients on utilizing advanced metrics to improve engagement, streamline navigation, and increase relevant content. The following are highlights of the value I brought Informz in this position: ⇨ Strengthened sales efforts by providing product expertise during demonstrations, analyzing and consulting on prospective clients’ requirements, and generating targeted business proposals. ⇨ Built product positioning documentation, including blogs, whitepapers, webinars, and knowledge base articles, clarifying product value for existing and prospective clients. ⇨ Grew reputation as subject-matter expert, presenting at over 12 conferences across the US and Canada on topics such as marketing automation, customer engagement, and anti-spam legislation. Show less
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Epsilon
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Advertising Services
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700 & Above Employee
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Senior Account Manager, Internet Services
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2005 - 2014
I ascended through the ranks by promotion to Senior Account Manager charged with fostering impactful marketing campaigns for clients of a data-driven, global marketing company. I acted as point-person for priority clients in retail, fashion, and medical industries, assessing their marketing goals to create equivalent direct and email marketing campaigns, utilizing expertise in list selection, data quality processing, AQ testing, and post-campaign statistical analysis to guarantee effective results. I drove the activity of three account teams, mentoring, training, and supervising new hires. The following are highlights of the value I brought Epsilon in this position: ⇨ Identified opportunities for increased efficiency and communication between clients and development teams, instituting critical development schedules to resolve challenges and improve timeliness of deliverables. ⇨ Directed the Internet Services department’s integration into corporate internal ticketing system, defining processes and supervising configuration and daily operations. Show less
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Education
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1995 - 1999
Le Moyne College
Bachelor of Science - BS, Business with a concentration in Management Information Systems (MIS)
Community
