Experience

Eagle Physicians & Associates, P.A.

• United States
• Medical Practices
• 100 - 200 Employee

• Insurance/Referral Coordinator

  • Feb 2023 - Present



Greensboro Coliseum Complex

• United States
• Entertainment Providers
• 1 - 100 Employee

• Guest Services

  • Apr 2009 - Present

  • Escort patrons to assigned seating. • Offer assistance to disabled patrons. • Answer and assist with any questions or concerns that patrons may have. • Remain knowledgeable on upcoming events to properly assist patrons. • Escort patrons to assigned seating. • Offer assistance to disabled patrons. • Answer and assist with any questions or concerns that patrons may have. • Remain knowledgeable on upcoming events to properly assist patrons.



Skyla Federal Credit Union

• United States
• Banking
• 100 - 200 Employee

• Member Solutions Specialist

  • Jan 2023 - Feb 2023

  Exhibit a thorough knowledge of the credit union’s products and services as well as demonstrate ability to successfully use multiple computer programs/systems to research account-related questions from customers. Enthusiastically and efficiently respond to all phone inquiries to identify and handle customer’s requests pertaining to the account(s) in accordance with the credit union’s service expectations. Resolve customer inquiries and/or concerns timely, completely, accurately and professionally. Perform extensive verification via phone for members prior to making any account changes or giving account sensitive information. Thoroughly evaluate relationships to make recommendations or provide solutions that benefit and enhance the overall customer experience or improve their financial stability. Open all types of accounts, cross sell credit union product and services, and add new relationships to existing accounts based on the customer’s needs. Demonstrate daily practices that encourages teamwork, openness to learning new processes/methods and promotes a positive work environment. Consistently be courteous and professional. Be vocal in your support of your team’s efforts to exceed customer expectations. Maintain the integrity and privacy of all customer records in a confidential manner. Identify and recommend process improvements or new products based on customer interactions to enhance the customer’s experience and improve retention. Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act. Remain abreast of changes in credit union policies, procedures, as well as consumer lending practices and willingly share knowledge with others. Be open to learning new processes/methods and take the initiative to apply them to the job. Perform other various duties as assigned. Show less



Atrium Health Wake Forest Baptist

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • May 2022 - Dec 2022

  •The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system •The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary •This position requires multi-tasking and effective problem solving skills •It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service •Greets patients arriving for their appointments •Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner •Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred •Verifies insurance benefits •Obtains, calculates and collects the patient’s out of pocket financial liability •Requests and collects past due and present balances or estimates due •Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate •Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents •Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. Show less



Atrium Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Connection Specialist

  • Nov 2020 - May 2022

  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient. • Takes requests for refills, labs and test results, if required. • Assists with patient message call backs and prescription refill questions. • Assists with onboarding of new employees and assisting senior reps with updated work processes. Show less



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Box Office

  • Mar 2020 - May 2022

  • Sell concert tickets to patrons. • Help guests with tickets when tickets don't scan at the gates and/or guests have issues locating their tickets on their mobile devices. • Handle cash and credit card transactions according to Live Nation's audit guidelines. • Balance out at the end of each shift with the box office supervisor. • Sell concert tickets to patrons. • Help guests with tickets when tickets don't scan at the gates and/or guests have issues locating their tickets on their mobile devices. • Handle cash and credit card transactions according to Live Nation's audit guidelines. • Balance out at the end of each shift with the box office supervisor.



Deluxe

• United States
• Financial Services
• 700 & Above Employee

• Universal Associate

  • Aug 2017 - Feb 2020

  • Answers calls competently and professionally. • Consistently verifies specific customer information. • Demonstrates expertise in communicating with customers to ensure accuracy. • Use strong selling and influencing skills to achieve revenue targets. • Consistently recommend upgrades when applicable. • Answers calls competently and professionally. • Consistently verifies specific customer information. • Demonstrates expertise in communicating with customers to ensure accuracy. • Use strong selling and influencing skills to achieve revenue targets. • Consistently recommend upgrades when applicable.