Experience

IKI

• Lithuania
• Retail
• 100 - 200 Employee

• HR Business Partner

  • Nov 2022 - Present

• Talent Acquisition & Recruitment specialist

  • Dec 2021 - Nov 2022



Medicinos bankas

• Banking
• 1 - 100 Employee

• HR Project Manager

  • Apr 2019 - Nov 2021

  Recruitment of the staff. Selection of a new training system for the bank, guidance of the implementation process, prepared rules of use, instructions. An adaptation program for new employees has been developed and successfully implemented. The need for annual professional development of the whole bank has been identified, a professional development plan, its supervision and control have been prepared. The process of searching for and selecting new employees has been successfully completed. Improved employee performance appraisal (adaptation, annual interviews, etc.) process, organization, execution. Staff regulations have been prepared for new positions, as well as adjustment of existing ones. Internal staff legislation revised and updated. Continuous maintenance of the matrix of salary scales and the list of positions, submission of proposals to the Board of the Bank. A bank-wide automatic Out off office functionality was initiated and installed. Application of the Labor Code of the Republic of Lithuania in practice. Show less



Lithuanian Energy Group “Verslo aptarnavimo centras“

• Vilniaus, Lithuania

• Service Development Project Manager

  • Jan 2016 - Jan 2017

  Management of new service introduction projects, development, and improvement of existing services. Preparation of surveys, as well as its distribution to customers. Customer satisfaction indicator monitoring, analysis, providing feedback to managers. Preparation of internal legal acts, adjustment of existing ones. Development and improvement of a unified system of customer inquiries. Management of new service introduction projects, development, and improvement of existing services. Preparation of surveys, as well as its distribution to customers. Customer satisfaction indicator monitoring, analysis, providing feedback to managers. Preparation of internal legal acts, adjustment of existing ones. Development and improvement of a unified system of customer inquiries.



„Teo“

• Lithuania
• Telecommunications
• 100 - 200 Employee

• Project Manager

  • Feb 2013 - Nov 2015

  Project management, its implementation and supervision from start to finish. Opening of the B2B Customer Service Department in the Ozas Shopping Center. Forming a distance sales team, controlling the achievement of goals, key performance indicators. Ensuring the strategy, control, and implementation of B2B sales and customer service activities. Continuous analysis of sales, disconnection prevention, value increase, customer service results, operational efficiency, quality indicators. Presentation of results to managers. Analyzed B2B sales revenue, disconnection prevention, customer service quality indicators, their presentation to managers. Participation in the preparation of proposals for new products, promotions, advertising tools or campaigns: evaluation of their need, compliance with the specifics of the work of the supervised channel, in accordance with the market situation. Show less

• Office Manager

  • Jan 2011 - Feb 2013

  Day-to-day assistance to department directors, delegation, and control of directors' tasks. Filling and storing meeting minutes of the Heads of Service. Organization of events, conferences, guest greeting. Data accounting of representative and non-representative and cash funds, documents related to business trips were processed, and timesheets were prepared. Internal website administration.

• Sales Administrator

  • Jan 2010 - Jan 2011

  Training execution to every new employee. Resolution of multiple conflict situations in the customer service department. The quantities of telecommunication equipment were continuously monitored, as well as, the appropriate quantity is ensured in the department. Timesheets were prepared based on customer flows, and work capacity was managed to reduce customer service waiting times. Perpetual assistance to consultants in case of occurred issues with orders. Replacement of a line manager during business trips, vacations, or sick leaves. Show less

• Sales Consultant

  • Sep 2008 - Jan 2010

  Direct support to an extremely high standard of customer service. Direct sales of services in the customer service department, by making calls to customers every working day. Conflict resolution, relationship building.