Experience

Fizetési Pont

• Hungary
• Financial Services
• 1 - 100 Employee

• Transformation Manager

  • Dec 2021 - Present

  I am currently working as a team member on a core banking system change project. As a Transformation Manager, I am passionae about improving the customer experience and ensuring continuous improvement. With my expertise in LEAN tools and digital transformation, I design solutions for the digitalization of sales/customer processes to enhance the customer experience. In my previous role as the leader of the Process Improvement Coordinator team at Fizetési Pont Company, I led a that revised all processes and created at least 300 process descriptions. My focus was on improving quality and productivity while maintaining a strong focus on the customer experience. One of my key achievements was improving the digital onboarding and contracting process, which reduced processing time and improved accuracy, resulting in a better customer experience, Additionally, my process improvement projects were related to the call center, where I led projects to improve the quality and productivity of the process. Whit my experience in LEAN principled and digital transformation, I was able to identify areas of improvement and design solutions that delivered tangible results. My approach is always customer centirc, and I prioritize the customer experience in every project I lead. My areas of expertise include: - Customer experience design and optimization - Process analysis and improvement using LEAN principles - Digital transformation, including the implementation of digital tools and automation - Change management and stakeholder engagement Show less



InNow Project Interreg Central Europe

• Environmental Services

• Company Performance Measurement Specialist

  • Mar 2021 - Dec 2021

  As a member of InNow Interreg Project, I created a preformance measurements methodology in the Energy Sector. Around 200 companies participated in the research. Using my expertise in multi-criteria decision making, I developed a performance measurement system that allowed companies to assess their potential for growth and identify areas for improvement. My task included to understand their unique strengths, weaknesses, opportunities and threats. Using variety of data sources, including financial metrics, customer feedback and market analysis I developed a comprehensive performance measurement system that provided valuable insights into each company preformance, One of my key achievements during this project was developing a performance measurement system that identified opportunities for companies to increase their profitability and reduce their environmental impact. This system helped companies to make data-driven decisions that not only improved their financial performance but also contributed to the sustainability of the Energy sector as a whole. Show less



NI (National Instruments)

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• Continuous Improvement Intern

  • May 2021 - Nov 2021

  As a Continuous Improvement Intern at NI, I was responsible for creating reports to support the improvement of business processes and cost savings initiatives. I also provided support to the Continuous Improvement Coordinators by utilizing BPM tools to analyze and optimize business processes. During my internship, I gained hands-on experience in Continuous Improvement methodologies and tools, including process mapping, root cause analysis, and data analysis. I worked closely with the Continuous Improvement Coordinators to identify opportunities for process improvement, and used my knowledge of BPM tools to develop solutions that delivered tangible cost savings. Show less