Administrative Officer

• May 2022 - Present

Rides Compliance Specialist

• Nov 2020 - May 2022

Document Compliance

• Sep 2017 - Oct 2020

I joined this new team established to ensure Uber adheres to the document compliance requirements of multiple councils across the UK and Ireland. I specialise in document fraud with by main duties including: • Liaising with insurance companies and transport authorities across the UK and Ireland to ensure Uber operates in line with the relevant legislation in each jurisdiction; • Conducting complex fraud investigations and sending investigation reports to Local Law Enforcement… Show more I joined this new team established to ensure Uber adheres to the document compliance requirements of multiple councils across the UK and Ireland. I specialise in document fraud with by main duties including: • Liaising with insurance companies and transport authorities across the UK and Ireland to ensure Uber operates in line with the relevant legislation in each jurisdiction; • Conducting complex fraud investigations and sending investigation reports to Local Law Enforcement following the conclusion of same; • Conducting internal audits, including making recommendations based on findings. The implementation of which have resulted in several changes in best practice for document fraud investigations; • Designing an internal knowledge base used to ensure best practices are upheld in document fraud investigations and communicating these changes to the team; and • Delivering training and information seminars remotely to stakeholders and trainees.

Community Support Team Lead

• Dec 2016 - Aug 2017

Responsible for the management of 15 direct reports who specialised in the area support for the Uber Eats app across Europe. Duties of this role included: • Updating our team’s internal knowledge-base and providing information sessions to staff where process updates occurred; • Identification of potential improvements to internal/external facing policies and processes, presenting same to management; • Monitoring team performance against KPIs to ensure team targets were met, addressing… Show more Responsible for the management of 15 direct reports who specialised in the area support for the Uber Eats app across Europe. Duties of this role included: • Updating our team’s internal knowledge-base and providing information sessions to staff where process updates occurred; • Identification of potential improvements to internal/external facing policies and processes, presenting same to management; • Monitoring team performance against KPIs to ensure team targets were met, addressing underperformance issues as they arose; • Facilitating weekly, group feedback sessions with my team to constructively discuss workflow issues and collaboratively identify better work practices; • Undertaking 1:1 individual performance management reviews including learning and development, time and attendance, and addressing underperformance; and • Completing and presenting a monthly analysis of trending support issues to higher management and identifying resolutions to said issues.

Community Support Representative

• Sep 2015 - Dec 2016

A customer support role which provided support to Uber drivers across the UK. Some of my primary responsibilities included: • Delivering high quality support through both phone and email while ensuring that my own KPI’s were met; • Actively listening to Uber drivers and working to resolve any obstacles they have in a quick and efficient manner; • Identifying potentially critical issues that may come in through support and relaying these issues to the Incident Response… Show more A customer support role which provided support to Uber drivers across the UK. Some of my primary responsibilities included: • Delivering high quality support through both phone and email while ensuring that my own KPI’s were met; • Actively listening to Uber drivers and working to resolve any obstacles they have in a quick and efficient manner; • Identifying potentially critical issues that may come in through support and relaying these issues to the Incident Response Team; • Developing and maintaining my own personal development plan; and • Mentoring new team members and helping them integrate into the existing group.

Occupational Therapist

• Jan 2020 - Jul 2020

Worked as the sole Occupational Therapist in a nursing home with approx. 70 residents. Some of my main duties included: • Completing assessments and interventions with residents with a focus on promoting independence in their activities of daily living; • Ensuring all interactions with clients and documentation was in line with best practices outlined by HIQA and CORU; • Communicating with resident’s family members in instances where capacity could not be obtained from the… Show more Worked as the sole Occupational Therapist in a nursing home with approx. 70 residents. Some of my main duties included: • Completing assessments and interventions with residents with a focus on promoting independence in their activities of daily living; • Ensuring all interactions with clients and documentation was in line with best practices outlined by HIQA and CORU; • Communicating with resident’s family members in instances where capacity could not be obtained from the residents; • Effectively managing a large waiting list for Occupational Therapy through clinical reasoning and delegating work to an Occupational Therapy Assistant where appropriate; • Attending Multidisciplinary Team meetings with a wide range of medical professionals in order to develop effective care plans for clients; and • Engaging in continuous professional development through the attendance of seminars as well as critiquing and integrating relevant research into my practice. Show less Worked as the sole Occupational Therapist in a nursing home with approx. 70 residents. Some of my main duties included: • Completing assessments and interventions with residents with a focus on promoting independence in their activities of daily living; • Ensuring all interactions with clients and documentation was in line with best practices outlined by HIQA and CORU; • Communicating with resident’s family members in instances where capacity could not be obtained from the… Show more Worked as the sole Occupational Therapist in a nursing home with approx. 70 residents. Some of my main duties included: • Completing assessments and interventions with residents with a focus on promoting independence in their activities of daily living; • Ensuring all interactions with clients and documentation was in line with best practices outlined by HIQA and CORU; • Communicating with resident’s family members in instances where capacity could not be obtained from the residents; • Effectively managing a large waiting list for Occupational Therapy through clinical reasoning and delegating work to an Occupational Therapy Assistant where appropriate; • Attending Multidisciplinary Team meetings with a wide range of medical professionals in order to develop effective care plans for clients; and • Engaging in continuous professional development through the attendance of seminars as well as critiquing and integrating relevant research into my practice. Show less

Occupational Therapy Student

• Mar 2019 - May 2019

• Brought a small caseload of palliative care clients through the OT process from referral to discharge across two separate areas; Hospice at Home and Specialist Palliative Day Unit; • Applied palliative care approaches such as energy conservation and breathlessness management to manage symptoms for clients in both individual and group sessions; • Expanded my knowledge of malignant and non-malignant conditions, their impact on occupational performance and the trajectories of said… Show more • Brought a small caseload of palliative care clients through the OT process from referral to discharge across two separate areas; Hospice at Home and Specialist Palliative Day Unit; • Applied palliative care approaches such as energy conservation and breathlessness management to manage symptoms for clients in both individual and group sessions; • Expanded my knowledge of malignant and non-malignant conditions, their impact on occupational performance and the trajectories of said conditions; • Enhanced my understanding of the professional boundaries of palliative care Occupational Therapy as well as the role of the entire multidisciplinary team; and • Engaged in power chair training for a nursing home client completing the Rivermead Behavioural Memory Test during the process. Show less • Brought a small caseload of palliative care clients through the OT process from referral to discharge across two separate areas; Hospice at Home and Specialist Palliative Day Unit; • Applied palliative care approaches such as energy conservation and breathlessness management to manage symptoms for clients in both individual and group sessions; • Expanded my knowledge of malignant and non-malignant conditions, their impact on occupational performance and the trajectories of said… Show more • Brought a small caseload of palliative care clients through the OT process from referral to discharge across two separate areas; Hospice at Home and Specialist Palliative Day Unit; • Applied palliative care approaches such as energy conservation and breathlessness management to manage symptoms for clients in both individual and group sessions; • Expanded my knowledge of malignant and non-malignant conditions, their impact on occupational performance and the trajectories of said conditions; • Enhanced my understanding of the professional boundaries of palliative care Occupational Therapy as well as the role of the entire multidisciplinary team; and • Engaged in power chair training for a nursing home client completing the Rivermead Behavioural Memory Test during the process. Show less

Occupational Therapy Student

• Oct 2018 - Dec 2018

• Managed a small caseload with a focus on geriatric rehabilitation post-fall and stroke rehabilitation; • Completed initial interviews and assessments with patients using the MoCA, Falls Efficacy Scale and COPM; • Carried out individual interventions with clients focusing on personal as well as daily activities of living, grading and modifying these interventions accordingly in line with client goals; • Co-facilitated several group sessions such as a breakfast club as well as a… Show more • Managed a small caseload with a focus on geriatric rehabilitation post-fall and stroke rehabilitation; • Completed initial interviews and assessments with patients using the MoCA, Falls Efficacy Scale and COPM; • Carried out individual interventions with clients focusing on personal as well as daily activities of living, grading and modifying these interventions accordingly in line with client goals; • Co-facilitated several group sessions such as a breakfast club as well as a falls prevention group for patients and their family members; and • Progressed treatment plans while planning for discharge and made appropriate onward referrals to other HCP’s wherever necessary post discharge. Show less • Managed a small caseload with a focus on geriatric rehabilitation post-fall and stroke rehabilitation; • Completed initial interviews and assessments with patients using the MoCA, Falls Efficacy Scale and COPM; • Carried out individual interventions with clients focusing on personal as well as daily activities of living, grading and modifying these interventions accordingly in line with client goals; • Co-facilitated several group sessions such as a breakfast club as well as a… Show more • Managed a small caseload with a focus on geriatric rehabilitation post-fall and stroke rehabilitation; • Completed initial interviews and assessments with patients using the MoCA, Falls Efficacy Scale and COPM; • Carried out individual interventions with clients focusing on personal as well as daily activities of living, grading and modifying these interventions accordingly in line with client goals; • Co-facilitated several group sessions such as a breakfast club as well as a falls prevention group for patients and their family members; and • Progressed treatment plans while planning for discharge and made appropriate onward referrals to other HCP’s wherever necessary post discharge. Show less

Occupational Therapy Student

• May 2018 - Jul 2018

• Used the PEO model to guide practise in a socio-economically diverse community setting; • Completed initial interviews under supervision after explaining the meaning of occupation to each service user; • Enhanced my clinical reasoning through collaboratively identifying goals for intervention, with service users and my supervisor, and provided recommendations for appropriate assistive equipment based upon service user needs; • Assisted in creating a joint protection/energy… Show more • Used the PEO model to guide practise in a socio-economically diverse community setting; • Completed initial interviews under supervision after explaining the meaning of occupation to each service user; • Enhanced my clinical reasoning through collaboratively identifying goals for intervention, with service users and my supervisor, and provided recommendations for appropriate assistive equipment based upon service user needs; • Assisted in creating a joint protection/energy conservation course for individuals with rheumatoid arthritis through critiquing and integrating relevant research; and • Co-facilitated a fatigue management group for clients with multiple sclerosis. Show less • Used the PEO model to guide practise in a socio-economically diverse community setting; • Completed initial interviews under supervision after explaining the meaning of occupation to each service user; • Enhanced my clinical reasoning through collaboratively identifying goals for intervention, with service users and my supervisor, and provided recommendations for appropriate assistive equipment based upon service user needs; • Assisted in creating a joint protection/energy… Show more • Used the PEO model to guide practise in a socio-economically diverse community setting; • Completed initial interviews under supervision after explaining the meaning of occupation to each service user; • Enhanced my clinical reasoning through collaboratively identifying goals for intervention, with service users and my supervisor, and provided recommendations for appropriate assistive equipment based upon service user needs; • Assisted in creating a joint protection/energy conservation course for individuals with rheumatoid arthritis through critiquing and integrating relevant research; and • Co-facilitated a fatigue management group for clients with multiple sclerosis. Show less

Occupational Therapy Student

• Jan 2018 - Feb 2018

• Worked as part of a large interdisciplinary team in a paediatric setting; • Primary focus on behavioural interventions i.e. shared attention exercises, food play and sensory integration therapy with the aim of promoting function and social participation amongst children with autism; • Carried out joint interventions in collaboration with other professions i.e. Physiotherapist’s and Speech and Language Therapists; • Developed my ability to write clear accurate notes after sessions… Show more • Worked as part of a large interdisciplinary team in a paediatric setting; • Primary focus on behavioural interventions i.e. shared attention exercises, food play and sensory integration therapy with the aim of promoting function and social participation amongst children with autism; • Carried out joint interventions in collaboration with other professions i.e. Physiotherapist’s and Speech and Language Therapists; • Developed my ability to write clear accurate notes after sessions through SOAP notes; and • Gained some experience in the area of housing adaptations and carried out several risk assessments and drafted housing adaptation applications. Show less • Worked as part of a large interdisciplinary team in a paediatric setting; • Primary focus on behavioural interventions i.e. shared attention exercises, food play and sensory integration therapy with the aim of promoting function and social participation amongst children with autism; • Carried out joint interventions in collaboration with other professions i.e. Physiotherapist’s and Speech and Language Therapists; • Developed my ability to write clear accurate notes after sessions… Show more • Worked as part of a large interdisciplinary team in a paediatric setting; • Primary focus on behavioural interventions i.e. shared attention exercises, food play and sensory integration therapy with the aim of promoting function and social participation amongst children with autism; • Carried out joint interventions in collaboration with other professions i.e. Physiotherapist’s and Speech and Language Therapists; • Developed my ability to write clear accurate notes after sessions through SOAP notes; and • Gained some experience in the area of housing adaptations and carried out several risk assessments and drafted housing adaptation applications. Show less

Waiter

• Apr 2014 - Jul 2015

Involved in bar work, waiting and catering for outside functions, which required flexibility and multitasking on my behalf. Helped answer customers queries on a daily basis which allowed me to gain invaluable communication skills. Communicated with customers from a diverse range of ethnic and cultural backrounds which allowed me gain a clear understanding of the various cultures/beliefs which people have along with showing a good level of attentiveness to facilitate their unique… Show more Involved in bar work, waiting and catering for outside functions, which required flexibility and multitasking on my behalf. Helped answer customers queries on a daily basis which allowed me to gain invaluable communication skills. Communicated with customers from a diverse range of ethnic and cultural backrounds which allowed me gain a clear understanding of the various cultures/beliefs which people have along with showing a good level of attentiveness to facilitate their unique requirements for functions. Responsible for ensuring closing and security procedures are adhered to. Show less Involved in bar work, waiting and catering for outside functions, which required flexibility and multitasking on my behalf. Helped answer customers queries on a daily basis which allowed me to gain invaluable communication skills. Communicated with customers from a diverse range of ethnic and cultural backrounds which allowed me gain a clear understanding of the various cultures/beliefs which people have along with showing a good level of attentiveness to facilitate their unique… Show more Involved in bar work, waiting and catering for outside functions, which required flexibility and multitasking on my behalf. Helped answer customers queries on a daily basis which allowed me to gain invaluable communication skills. Communicated with customers from a diverse range of ethnic and cultural backrounds which allowed me gain a clear understanding of the various cultures/beliefs which people have along with showing a good level of attentiveness to facilitate their unique requirements for functions. Responsible for ensuring closing and security procedures are adhered to. Show less

Bartender

• Nov 2013 - Apr 2014

Working in busy bar at both day and night. Recieved certification in the Responsible Serving of Alcohol, which gave me confidence in my ability to interact with people in different situations in a calm manner. In charge of putting away inventory and maintaining the cleanliness of the bar. Working in busy bar at both day and night. Recieved certification in the Responsible Serving of Alcohol, which gave me confidence in my ability to interact with people in different situations in a calm manner. In charge of putting away inventory and maintaining the cleanliness of the bar.

Corporate Communications Intern

• Jan 2013 - Jul 2013

-I worked in the Corporate Office within the Department of Finance. The Corporate Office was established with responsibility for key areas such as Project Management, Communications, Information Management and Facilities. -I was involved in a range of projects which greatly enhanced my teamwork and communication skills. -I learned how to manage multiple tasks and had to ensure they were implemented in a timely manner. -I created a Department wide newsletter to great success .-It… Show more -I worked in the Corporate Office within the Department of Finance. The Corporate Office was established with responsibility for key areas such as Project Management, Communications, Information Management and Facilities. -I was involved in a range of projects which greatly enhanced my teamwork and communication skills. -I learned how to manage multiple tasks and had to ensure they were implemented in a timely manner. -I created a Department wide newsletter to great success .-It was my responsibility to analyze all representations made to the Department, reporting my findings to senior management on a weekly basis. -I was heavily involved with compiling and submitting requests for tender -I also worked at high profile events such as the informal Ecofin (April 2013) and the Department of Finance Tax conference entitled ‘Enabling a Growth Friendly Tax System’ (June 2013). -I gained an in-dept knowledge of Microsoft Word, Excel,Publisher ,Outlook and Lotus Notes during my time in the Department of Finance. Show less -I worked in the Corporate Office within the Department of Finance. The Corporate Office was established with responsibility for key areas such as Project Management, Communications, Information Management and Facilities. -I was involved in a range of projects which greatly enhanced my teamwork and communication skills. -I learned how to manage multiple tasks and had to ensure they were implemented in a timely manner. -I created a Department wide newsletter to great success .-It… Show more -I worked in the Corporate Office within the Department of Finance. The Corporate Office was established with responsibility for key areas such as Project Management, Communications, Information Management and Facilities. -I was involved in a range of projects which greatly enhanced my teamwork and communication skills. -I learned how to manage multiple tasks and had to ensure they were implemented in a timely manner. -I created a Department wide newsletter to great success .-It was my responsibility to analyze all representations made to the Department, reporting my findings to senior management on a weekly basis. -I was heavily involved with compiling and submitting requests for tender -I also worked at high profile events such as the informal Ecofin (April 2013) and the Department of Finance Tax conference entitled ‘Enabling a Growth Friendly Tax System’ (June 2013). -I gained an in-dept knowledge of Microsoft Word, Excel,Publisher ,Outlook and Lotus Notes during my time in the Department of Finance. Show less