Experience

Unica Insurance Inc.

• Canada
• Insurance
• 1 - 100 Employee

• Auto Claims Adjuster

  • Nov 2021 - Present

• Claims Associate

  • Apr 2021 - Present

  - Exceptional communication skills, strong ability to work with others in highly emotional situations;- Ability to handle a high-volume workload and be flexible to changing business needs;- Ability to handle losses that have may have coverage issues;-Performs full cycle claims handling from first notice of loss to negotiation of settlement and final payment;- Demonstrates organizational and time management skills, be able to work in a high-pressure environment;- Strong analytical skills, logical thinking, sound judgement with the ability to solve complex problems; Show less



Money Mart Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2020 - Apr 2021

  - Managed and coordinated all aspects of the customers financial relationship with the institution. - Extensive understanding of all company policies and procedures. - Understand and implement all procedures relating to Recordable Transactions. - Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized. - Cash checks quickly and efficiently ensuring risk assessment strategies are utilized. - Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction. Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Cashroom Representative

  • Jan 2020 - Jul 2020

  - Use DTS transaction, Cashroom Manager, and Cash Balancing to input transactions and process the paperwork needed by the accounting department and prepared bank deposits following store guidelines- Proficient in technology by utilizing and troubleshooting financial applications, registers, and smart mobile devices. - Confirmed cash held in safe, communicated and resolved discrepancies to the sales integration Manager

• Service Experience Representative

  • Oct 2019 - Jul 2020

  - Assisted in running the service department, coordinating with vendors and subcontractors, and ensuring the safety and compliance of the location. Duties Include: developing and maintaining customers relationships, tracking productivity of sales and service, working with managers to improve profitability- Ensure the security and privacy of customer information through education, compliance and resolution of issues- Defuse customer situations and provide resolution in a timely and effective manner Show less



Sigma Beta Phi Sorority (ΣΒΦ), Incorporated

• Canada
• Non-profit Organizations

• Vice President

  • May 2019 - Apr 2020

  - Facilitated philanthropic and sisterhood events to raise awareness and resources to and for minority persons and families.- Work as public relations committee member assisting with maintenance of all chapter social media efforts- Organize recruitment workshops that work to cultivate a network between sisters and community individuals. Creating an open safe space to share personal values, experiences and skills within the Ottawa community- Developed skills in problem solving, leadership training, public speaking, marketing, team building and organizational communication- Successfully used WIX Website Editor to digitally design and create an organizational website- Project managed the planning and implementation of major organizational changes. Working to restructure and optimize sister engagement and professional sister development Show less

• Co- Head of Rush & Recruitment

  • Dec 2018 - Apr 2019



Envie Suites

• Lead Resident Advisor

  • Sep 2017 - Aug 2019

  - Helped build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development- Responded and resolved resident's concerns using standard procedures and escalating non - standard activities as necessary. In order to provide the highest quality of service and care- Completed all assigned administrative work promptly and efficiently, such as emails, bi - weekly logs, inspections, Intentional roommate agreements, and other daily communications- Assessed student needs and interests to develop suitable building wide programs; arranged for presenters handled logistics for four programs; and 6 building wide programs per semester to achieve attendance goals of 75% or greater- Operated multiple database systems detailing profiles of over 500 students and young professionals and assess individual student success in both academic and professional environments Show less

• Receptionist

  • Aug 2016 - Aug 2019

  - Experienced in an Office Environment; Answering phones, Sending Faxes, Business Etiquette, Professional Writing Skills, Analyzing Data- Processed financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures and industry regulations- Delivered quality customer service experience and recommend operational improvements where opportunity exists to improve and achieve operational excellence- Established and implemented communication lines between residents and potential new residents and sales management team- Assisted team in the coordination of any conferences, office events, and VIP meetings Show less