Experience

ABB Solutions Slovakia

• Slovakia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Team Leader

  • Jul 2022 - Present

  Overseeing and management of operations of LVL2 & LVL3 support teamsManagement of hiring process for new members to LVL2 and LVL3 support teamsManagement of training for new support team members.Establishment of key performance indicators for LVL 2 and LVL 3 support teams. Reporting of team KPIs to company management. Overseeing of adherence to established company processes in regards to support team. Periodic evaluation of each individual support team member and guidance of each member towards self-improvement in the company. Overseeing of preparation and updating of support team process documentation. Overseeing and management of personal development plans of support team membersResponsible for management, review and assignment of service desk tasks between support team members.Responsible for agenda creation and leading of technical and marketing meetings with enterprise customers management.Cooperation and advising of development projects, with PM and DEV teams, that are related to support team workflow. Preparation of agenda for weekly meetings with LVL1 support team managerCooperation with LVL 1 team manager overseas regarding joint tasks and projects. Responsible for review and distribution of tasks and projects between team members. After hours shift management and planning for LVL2 and LVL3 support teams Show less

• Senior Customer Service Representative

  • Dec 2020 - Jul 2022

  Senior Customer Care Representative (LVL2)Responsible for onboarding new customers (Optical Practices, Enterpirses)Database work (MYSQL)Providing daily support to lvl 1 team, questions and requests via teamsResponsible with training of new ABB membersCreation of documentation and guides for new membersActive cooperation with Development of ABB Verify platform on optimization and improvementEnterprise customer integration to ABB platformPeriodic tech and marketing meetings with enterprise customersResponsibility for periodic (weekly, monthly) reports creation for customersInternal reports for invoicing preparationProject management Show less



davidmahut.sk

• Slovakia

• Professional Photographer

  • Jan 2019 - Present

  davidmahut.sk - My portfolio davidmahut.sk - My portfolio



T-Systems Slovakia

• Information Technology & Services
• 1 - 100 Employee

• Lead Incident Manager

  • Oct 2019 - Jan 2020

  Incident management coordination of incident resolution organizing a team of specialists around specific incidents weekly and monthly reviews of incidents incident report creation and presentation on weekly and monthly basis cooperation with management on critical level incidents Incident management coordination of incident resolution organizing a team of specialists around specific incidents weekly and monthly reviews of incidents incident report creation and presentation on weekly and monthly basis cooperation with management on critical level incidents



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Professional

  • Aug 2018 - Sep 2019

  Customer care for AT&T US Technical support for AT&T Uverse Ordering management Nesting support (new employee support) Customer inquiry handling related to services, network coverage, features, repair and troubleshooting, service activation and changes Customer care for AT&T US Technical support for AT&T Uverse Ordering management Nesting support (new employee support) Customer inquiry handling related to services, network coverage, features, repair and troubleshooting, service activation and changes



Technical University of Kosice

• Slovakia
• Higher Education
• 300 - 400 Employee

• PHD Student

  • Sep 2017 - Aug 2018

  Academic work, studying, Faculty Facebook page administration Events organization, event photography and event support Dissertation thesis project, process optimization quality control, operational problem solving Academic work, studying, Faculty Facebook page administration Events organization, event photography and event support Dissertation thesis project, process optimization quality control, operational problem solving



Škoda Auto

• Czechia
• Motor Vehicle Manufacturing
• 700 & Above Employee

• High pressure die casting specialist

  • Dec 2016 - Sep 2017

  Serial planning of component production Technical documentation management Operational solving of quality issues Communication with company and external departments Optimization of manufacturing process in cooperation with related departments Serial planning of component production Technical documentation management Operational solving of quality issues Communication with company and external departments Optimization of manufacturing process in cooperation with related departments