Experience

GreenGo e-carsharing

• Hungary
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2022 - Present

  > Taking full responsibility for daily operation of the one & only electric carsharing company in Budapest that runs 450-500 cars. Supervising and developing operational processes, resolving escalated daily issues etc.> Leading a group of 33-35 people, including customer service and fleet management team, drivers and cleaners. Support and motivation of co-workers, creating suitable working conditions.> Contracting and managing many subcontractors, maintaining a close cooperation with marketing, development and financial departments.> Having high customer satisfaction and fleet availability, while keeping operational costs at a reasonable level. Show less

• Head Of Fleet Operations

  • Jul 2019 - Jun 2022

  > managing the largest pure electric and online fleet in Hungary (300-400 cars): daily operation, recharge logistics, relocation, cleaning, maintenance, damage repair, IoT management etc.> leading a group of 15-25 great people (administrators, shift leaders, drivers, cleaners)> stock management: taking responsibility for logistics and storages of spare parts, operating materials, tools, etc.,> contracting, steering and monitoring subcontractors: repair workshops, tyre service, cleaning service, relocation service> charging infrastructure: taking care of company's charging stations Show less



Mercedes-Benz Hungária Kft.

• Hungary
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Key Account Manager - After Sales

  • Jan 2017 - Jun 2019

  > Handling key accounts running MB-fleets (companies of fleet management/leasing, logistics, FMCG, police department, ambulance, diplomats, etc.) in order to increase customer satisfaction and loyalty, spare parts turnover and service contract penetration.> Supporting customers at every topics of after sales: technical issues, spare parts logistics, warranty and goodwill cases, service contracts, own workshops, ad hoc issues.> Customer visits, handling complaints, turnover monitoring, dealer steering, contribution to tender materials. Keeping touch with Daimler HQ, participating in related international Forums. Show less

• Service Contract Specialist

  • Jan 2015 - Dec 2016

  > Reponsible for the product line of Service Contracts for MB Cars, Vans and Trucks: maintenance and repair packages, warranty extensions, etc.> Managing the full range of processes: calculation/pricing, marketing, implementing new products, redesigning administrative and sales processes, developing excel-based IT-tools.> Keeping in daily touch with the dealer network (sales and aftersales departments), training, support, incentive, control. Being in contact with fleet customers, reporting to Daimler's HQ, participating in related international conferences. Show less

• Spare Part Technician

  • Jul 2012 - Dec 2014

  > Supporting Mercedes-Benz Dealers and workshops in the field of spare parts logistics and technique. Providing technical information, handling complaints, clearing up and solving logistics issues, keeping in touch with the international technical support team and a regional logistics centre of Daimler AG.



DaimlerChrysler Automotive Hungária Kft.

• Budapest

• Warehouse Operative

  • Aug 2005 - May 2006

  > Operational role in the national warehouse of Mercedes-Benz spare parts, focusing on continuous improvement of the internal processes in a newly formed warehouse. Storing, picking, packing, reverse logistics, registering/recording, etc. > Operational role in the national warehouse of Mercedes-Benz spare parts, focusing on continuous improvement of the internal processes in a newly formed warehouse. Storing, picking, packing, reverse logistics, registering/recording, etc.