Cesar B.

Senior Technical Consultant at eBUPI - Mission Structure for the Expansion of the Simplified Land Registry / Digital Land Registry
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Contact Information
us****@****om
(386) 825-5501
Location
Porto Metropolitan Area, PT
Languages
  • Espanhol Full professional proficiency
  • Inglês Professional working proficiency

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Eduardo Santos

Trabalhei com o César em uma IT Service Desk de uma grande empresa. O César é dedicado e resiliente e não se deixa vencer pelas adversidades. Trabalhamos lado a lado durante 3 anos. O César sempre tratou os clientes com simplicidade e empatia. Além disso, demonstrou sempre uma enorme resiliência e era o primeiro a trazer e implementar soluções para qualquer problema técnico, processual ou conflito pessoal. Destaca-se pela sua capacidade de resolver problemas inesperados e de gerir conflitos entre colegas. Guardo excelentes memórias dos tempos em que trabalhamos juntos e não hesito em recomendar vivamente o César para todas as funções que possam exigir skills na área de IT, perfil de liderança e cultura organizacional.

Janis Pachón

Realiza trabajo efectivo y de acuerdo a los estándares en el área de tecnología. Excelente disposición para trabajo en equipo.

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Credentials

  • IT Governance Management: Governança de TI
    Udemy
    May, 2022
    - Oct, 2024
  • The Technical Business Analyst
    Pluralsight
    Jan, 2020
    - Oct, 2024
  • Tecnico de Informática
    SENAI São Paulo
    Dec, 2011
    - Oct, 2024
  • ITIL V3
    ITIL Certified

Experience

    • Senior Technical Consultant
      • Sep 2021 - Present

      Currently Supervising Technical Support in the form of GIS (Geographic Information Systems) and also a HelpDesk team to support the eBupi platform, I carry out everything from the elaboration of service rosters, productivity measurements, follow-up, monitoring of volumes, among other internal functions) in addition to the following functions: Monitoring of tickets and their respective SLAS. I carry out internal documentation for improvements to the work team. I coordinate questions from team members according to quality and compliance with guidelines and pass on information to the project manager Analysis and control of reports (KPI's) Technologies Used: ClickUp™ Project Management- Kanban Process Microsoft Excel Zendesk Ticket Platform at SLA's administrator level Show less

    • Portugal
    • Information Technology & Services
    • 700 & Above Employee
    • Sevice Desk Analyst
      • Nov 2018 - Jul 2021

      Computer support For CTT and CTTBank users and also CTT External customers. Main activities are: Telephonic service Remote support Analysis and Troubleshooting users Virus / Malware on end-user Scan and print problems Desktop applications (installation, configuration and screening) Support installation and configuration of Apps on Android and iOS systems Email, Spam, Webmail sending errors Restoring files Technical issues involving applications and Windows operating systems Active Directory Management Administration in Office 365 and Azure Technical knowledge of networking from the perspective of problem detection: WAN, LAN and VPN Technical contacts with external technical suppliers (Through Tickets) Configuration of files and applications in CITRIX environment. Show less

    • Brazil
    • Farming
    • 400 - 500 Employee
    • Information Technology Infrastructure
      • Nov 2016 - Jul 2017

      Infrastructure. It planned, executed and accompanied critical events, scale planning according to need (overtime, overtime, bank hours and vacations), problem management, action plans and contingencies. It approved, validated and monitored changes, planning, execution and monitoring of improvement activities with analysts. I was financially monitoring the support area (locomotion, overtime, travel). Adequate the structure of service with need of the business, directing and monitoring the strategic goals of the company, administrative and technical meetings, individual meeting (to apply feedback), coordinated activities of implantations, administration of the call queues, monitoring of the events in the monitoring system and the treatment, validation of technical report. It filtered the priorities coming from the directors and managers of the company, evaluation of new products, efficient control of stock / replenishments and contingency of technological supplies. Identify and allocate resources needed for development (training). It elaborated the validation of the contingency plan of the environments, control over the technological assets (software inventory, machines, printers, miscellaneous equipment), business continuity plan (keep alive, consistent and tested) elaborated preventive monitoring lines on critical services Show less

    • United Kingdom
    • Chemical Manufacturing
    • 700 & Above Employee
    • Ticket Sales Manager
      • Oct 2015 - Oct 2016

      Performance with Service Desk for Empresa Linde Colombia, worked with resolution of computer cases, via remote in Spanish. Platforms * HPSM (for incident entries and also user requests) * Lotus Notes (access to Mailbox for help also by users.) * Team View (for remote access to users) * Queue verification via HPSM where it was verified by priodades of care. * Gas ​​container platform for Heath Care. * In the ticket verification part. There was a worksheet where I was prioritizing, and I would pass it on to every team, so there were instructions for other ticket assignment groups, such as the Controller Service Sales service. as well as the rectification of callback as agreed internally. Show less

    • Brazil
    • Technology, Information and Internet
    • 700 & Above Employee
    • Computer Systems Technician
      • Mar 2015 - Sep 2015

      Technical Verification with Garantec ™ equipment, which was for any Positivo ™ equipment, both equipment with physical malfunctions and also problems with software. Technical Verification with Garantec ™ equipment, which was for any Positivo ™ equipment, both equipment with physical malfunctions and also problems with software.

Education

  • Faculdade Impacta Tecnologia
    ITIL Foundation V3, Administração e Negócios
    2016 - 2016
  • UNIESP
    Bacherel (Licenciatura), Ciências da Computação e Informática
    2012 - 2015
  • Faculdade Impacta Tecnologia
    SQL Server 2008 - Module I (online) - 112 hours, Information Technology
    2013 - 2013
  • SENAI São Paulo
    Computer technician, Information Technology
    2010 - 2011

Community

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