Settlement Advisor

• Dec 2021 - Present

My role is to meet with newly arrived immigrants and newcomers to the Northwest Territories, evaluate their needs and assets, and create settlement plans to facilitate their integration in their new community and in the Canadian context at large. My role is to meet with newly arrived immigrants and newcomers to the Northwest Territories, evaluate their needs and assets, and create settlement plans to facilitate their integration in their new community and in the Canadian context at large.

Service Manager

• Feb 2021 - Sep 2021

Food Server

• Nov 2019 - Jun 2020

General table service and taking orders; bookings (in-person, phone); opening and closing duties (prep, restock, housekeeping); drink making General table service and taking orders; bookings (in-person, phone); opening and closing duties (prep, restock, housekeeping); drink making

Restaurant Manager

• Oct 2018 - Sep 2019

● Managing 8-members front of house team: created a tight-nit teamwork environment, opened a safe and transparent internal communication setting, insuring quality of service and appropriate on-going training ● Supervising all customers-related activities: encouraged personalized reception, built an in-depth knowledge of menus and drinks, created “specials” and tailored upselling ● Managing administrative responsibilities: daily and weekly accounting, team rosters, stock management, customization of ordering and reservation softwares, creation of private events-specific protocols ● Communicating between front of house and back of house teams: created of clear dietary charts, facilitated service-based interactions Show less

Restaurant Manager

• Nov 2017 - May 2018

● Managing 4-members management team (on-going training, supervision of daily and weekly administrative duties, maintenance of clear and efficient communication channels) ● Managing 10-members waitstaff team (on-going gastronomy and drink training, creation of systematized learning structure, organization of customer service improvement activities, valorization of team-building and team-working) ● Administrative duties: daily/weekly/monthly bookkeeping, upgrade of daily-and weekly-reports structure and banking system, development of channels of communication with sister restaurant, standardization of stock management books ● Regular Maitre d'Hotel duties and supervision of service and private events Show less

Front Of House Manager

• Feb 2017 - Oct 2017

● Supervising service (coordinated waiting staff, dealt with customer-related demands, centralizedreservations)● Assisting with administrative housekeeping (developed training sheets, tailored ordering software,proofread rosters, assisted with daily banking)● Participating in stock management (facilitating communication between needs and RestaurantManager)

Head Waiter

• Oct 2016 - Feb 2017

General table and customer service; reservations (in-person, phone, email); private functions (booking, set menus, service); opening and closing duties (prep, restock, housekeeping); drink making

Food Server

• Jan 2016 - Aug 2016

General table and bar service; opening and closing duties (prep, restock, housekeeping); drink making General table and bar service; opening and closing duties (prep, restock, housekeeping); drink making

Maintenance Assistant

• Jul 2014 - Aug 2014

Castle and garden housekeeping; waitressing at functions and events; welcoming and guiding visitors Castle and garden housekeeping; waitressing at functions and events; welcoming and guiding visitors

General Assistant

• Oct 2012 - Mar 2013

Cooking (various stations); ordering station (counter and drive-thru); general maintenance (opening and closing duties, prep, restock, housekeeping); hygiene and safety checks; training of new recruits (incl. hygiene and safety) Cooking (various stations); ordering station (counter and drive-thru); general maintenance (opening and closing duties, prep, restock, housekeeping); hygiene and safety checks; training of new recruits (incl. hygiene and safety)

Sales Assistant

• Jun 2012 - Sep 2012

Welcoming customers; general sales; maintenance of stocks; cash-up; opening and closing store Welcoming customers; general sales; maintenance of stocks; cash-up; opening and closing store

food s

• Feb 2010 - Oct 2011

General table service and taking orders; bookings (in-person, phone); opening and closing duties (prep, restock, housekeeping); drink making (coffee, wine) General table service and taking orders; bookings (in-person, phone); opening and closing duties (prep, restock, housekeeping); drink making (coffee, wine)

General Assistant

• Jul 2009 - Aug 2009

Restocking; cashier; cheese and delicatessen preparation and sales; general maintenance of the store (cleaning, tidying…); welcoming, helping and advising customers Restocking; cashier; cheese and delicatessen preparation and sales; general maintenance of the store (cleaning, tidying…); welcoming, helping and advising customers

General Assistant

• Jul 2008 - Aug 2008

Restocking; cashier; cheese and delicatessen preparation and sales; general maintenance of the store (cleaning, tidying…); welcoming, helping and advising customers Restocking; cashier; cheese and delicatessen preparation and sales; general maintenance of the store (cleaning, tidying…); welcoming, helping and advising customers