Experience

Vessi

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Care

  • Sep 2023 - Present



Freelance

• Virtual Assistant

  • Nov 2021 - Present

  Creating copies for social media content - Facebook, Instagram, LinkedIn, Tiktok Managing email and responding to queries, quotations, and requests Basic graphic creation using Canva based on client's branding Planning and scheduling of content postings in social media platforms Creating copies for social media content - Facebook, Instagram, LinkedIn, Tiktok Managing email and responding to queries, quotations, and requests Basic graphic creation using Canva based on client's branding Planning and scheduling of content postings in social media platforms



RX Global

• United Kingdom
• Events Services
• 700 & Above Employee

• Event Support Specialist

  • Nov 2021 - Jan 2023

  • Provide event support on exhibitor portals and visitor registration. • Respond quickly and efficiently to customer queries initially via chat, email & telephone. • Proactively seek out information about each show to be in order to be able to provide accurate information to customers. • Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice • Ensure all communication, written or verbal is clear, concise, polite and informative. • Provide ad-hoc support to show teams • Take ownership of queries from start to finish • Ensure tasks and workload are completed to agreed SLA Show less



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Meetings and Events Coordinator

  • Sep 2018 - Sep 2020

  Respond to queries and prepare all typed materials, proposals, contracts, and interdepartmental forms. Ensure updating of accounts in the banqueting system and generate reports to track group and event revenues. Maintain valid call objectives and action plans for key accounts and prospects. Respond to queries and prepare all typed materials, proposals, contracts, and interdepartmental forms. Ensure updating of accounts in the banqueting system and generate reports to track group and event revenues. Maintain valid call objectives and action plans for key accounts and prospects.



Golden Phoenix Hotel Manila

• Philippines
• Hospitality
• 1 - 100 Employee

• Events and Marcomm Coordinator

  • Aug 2017 - Jul 2018

  - Creating event proposals and contracts which fit client's requirements and presenting by deadline - Maintaining a working relationship with clients and guests - Planning event aspects, such as venue, seating, dining, room accommodation and guest list - Delegating event planning tasks to other staff members where necessary - Demonstrating to clients strong knowledge of venues and vendor offerings and taking clients on venue oculars - Staying under budget while planning event specification. Upselling when necessary - Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable revenue reports - Managing and overseeing events on the day of, including problem-solving, directing event set-up, and communicating with staff - Anticipating and planning for different scenarios - Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities - Planning multiple events at once - Creating/ Copywriting effective advertisements for each hotel event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events - Writing press releases for print medias and for distribution Show less



El Nido Municipal Tourism Office

• El Nido, Palawan

• Information Officer Intern

  • 2016 - 2017

  - Acts as a liason between their employees and the public - Acts as an advocate for tourism and the environment - Responsible for issuing press releases - Answers queries from the media - Arranges interviews with company executives and employees - Acts as a liason between their employees and the public - Acts as an advocate for tourism and the environment - Responsible for issuing press releases - Answers queries from the media - Arranges interviews with company executives and employees



La Casa Teresa Tourist Inn

• El Nido, Palawan

• Front Office Trainee

  • 2016 - 2017

  - Registers and processes guests' check-in and check-out - Accommodate guest requests during duration of their stay - Communicating with hotel staff on the status of guest rooms - Up Selling guest rooms and promoting hotel services and tours - Handling cash payments - Registers and processes guests' check-in and check-out - Accommodate guest requests during duration of their stay - Communicating with hotel staff on the status of guest rooms - Up Selling guest rooms and promoting hotel services and tours - Handling cash payments