Experience

California State Library
• United States
• Libraries
• 1 - 100 Employee
• Parks Pass Program Manager

  • Jun 2023 - Present


California Conservation Corps

• United States
• Government Administration
• 1 - 100 Employee

• Corpsmember Development Analyst

  • Jan 2014 - Jun 2023

  TRAINING. Provided AmeriCorps Education Program compliance training to staff statewide on an semi-annual basis (Back-to-Basics and Annual Refresher) both in person and using the webinar format. Support all internal curriculum development initiatives; ensure formatting simultaneously remains consistent with department standards and appeals to course participants. Completed curriculum initiatives include corpsmember Leadership Training (36-hours) and corpsmember driver safety training ("Blue Card," 16-hours). Develop and deliver additional training and resources on an as-needed basis (e.g. conference workshops, Corpsmember Planner, educational micro-activities).PROGRAM ADMINISTRATION. Administered the AmeriCorps Education Award Program; interpreted program policies and procedures to provide guidance to staff; completed bi-annual progress report, renewal application, and other programmatic requirements; developed resources and job aides for field staff, including reference guides and tracking mechanisms, using Microsoft Word, Excel, and PowerPoint; completed both formal and informal desk reviews of program files. Administered CCC Scholarship program; oversaw policy revision process, simplifying reimbursement procedures and closing existing loopholes; processed payment requests; served as main point of contact for corpsmembers and educational institutions, with a focus on providing superior customer service to both internal and external audiences. Administered the Veterans Fire AmeriCorps Program; compiled bi-annual progress report; assembled quarterly billing documentation (as needed); addressed program-related questions and concerns; ensured compliance through periodic desk reviews. State of California Classifications:Staff Services Analyst, Emergency Hire (January - March 2014)Staff Services Analyst (March 2014 - November 2015)Associate Governmental Program Analyst (November 2015 - Present) Show less

• Special Corpsmember (Program Assistant)

  • May 2013 - Jan 2014

  TRAINING. Created, edited, and finalized all components of the 21-hour statewide California Conservation Corps Conservation Awareness Program training curriculum, including PowerPoint presentations, instructor guides, and activities.PROGRAM SUPPORT. Supported the AmeriCorps Education Award Program by updating program forms, compiling data for progress reports, and providing support for field staff. Maintained the Corps Jobs Exchange Facebook page, including posting up-to-date opportunities, scheduling regular conference calls, and coordinating with partners. Supported Scholarship Coordinator on issues related to the California Conservation Corps scholarships, serving as a point of contact for corpsmembers and educational institutions. Show less

• AmeriCorps VISTA

  • Apr 2012 - Apr 2013

  TRAINING. Created, edited, and finalized all components of the Corpsmember Orientation training curriculum ("COMET", 1-2 week program), including PowerPoint presentations, instructor guides, and student workbooks. Co-facilitated Training-for-Trainers aimed to introduce and educate CCC staff on the revised Corpsmember Orientation curriculum.PARTNERSHIP DEVELOPMENT. Developed partnerships with local, regional, and national organizations to streamline career transition resources and create a comprehensive regional job board utilizing Facebook as the initial platform.PROGRAM SUPPORT. Composed correspondence, scheduled meetings with supervisor, set up conference calls, and demonstrated excellent phone etiquette and superior communications skills. Show less



Barnes & Noble

• United States
• Retail
• 1 - 100 Employee

• Cafe Server & Bookseller

  • Sep 2010 - Apr 2012

  CUSTOMER SERVICE. Exhibited superior customer service skills, maintained and updated customer database, verified customer information, promoted and sold memberships, contacted customers about the status of orders and membership. RETAIL OPERATIONS. Performed general administrative duties, operated register, maintained stock and cleanliness, and answered multi-line phones. CUSTOMER SERVICE. Exhibited superior customer service skills, maintained and updated customer database, verified customer information, promoted and sold memberships, contacted customers about the status of orders and membership. RETAIL OPERATIONS. Performed general administrative duties, operated register, maintained stock and cleanliness, and answered multi-line phones.



Girls Learn International

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Intern

  • Jul 2011 - Aug 2011

  TRAINING. Developed and updated lesson plans to be used by GLI chapters nationwide. Maintained and reorganized extensive filing systems for internal documents. PROGRAM SUPPORT. Documented cultural exchange between GLI chapters and international partner schools by cataloging digital copies of projects. Created detailed contact lists, drafted written communications, and completed large mailing projects for annual fundraising luncheon. TRAINING. Developed and updated lesson plans to be used by GLI chapters nationwide. Maintained and reorganized extensive filing systems for internal documents. PROGRAM SUPPORT. Documented cultural exchange between GLI chapters and international partner schools by cataloging digital copies of projects. Created detailed contact lists, drafted written communications, and completed large mailing projects for annual fundraising luncheon.



International Coalition of Sites of Conscience

• United States
• Historical Sites
• 1 - 100 Employee

• Press Intern (Guantanamo Public Memory Project)

  • May 2010 - Aug 2010

  PROGRAM SUPPORT. Created weekly news summaries, identified underlying trends, central figures, and potential media contacts. Monitored media outlets and collected relevant information for large project. Maintained Excel database related to trend and key figures involved in the project. Created informational memos based on research for internal distribution and potential media coverage. Increased overall usability of resource databases (Excel) by standardizing formatting, making it easier to locate resources. Maintained detailed contact lists, composed correspondence, contacted candidates. Show less



CIRI Human Rights Data Project

• Research Assistant

  • Jan 2010 - May 2010

  RESEARCH. Analyzed U.S. Department of State reports to produce measures of government human rights practices. Researched and analyzed a variety of digital sources and government reports to create a presentation of recommendations for improvements to coding guidelines. RESEARCH. Analyzed U.S. Department of State reports to produce measures of government human rights practices. Researched and analyzed a variety of digital sources and government reports to create a presentation of recommendations for improvements to coding guidelines.

• Research Assistant

  • Jan 2009 - May 2009

  RESEARCH. Analyzed U.S. Department of State reports to produce measures of government human rights practices. RESEARCH. Analyzed U.S. Department of State reports to produce measures of government human rights practices.