Experience

LivinLocal Furnished Accommodations Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Supervisor

  • Aug 2021 - Present

• Operations Coordinator

  • Jun 2020 - Present



Sweet And Tidy Residential Cleaning Services

• Vancouver, British Columbia, Canada

• Operations Manager

  • Apr 2017 - Jun 2020

  Key Responsibilities: • Coordinate all schedules and requests made by clients and dispatch housekeepers • Communicate with clients: answer requests, handle customer service issues and provide follow ups • Generate invoices using QuickBooks and process payments • Sales and Marketing: Provide quotes for potential clients, create and send out newsletter, order and track marketing materials, ensure the website is up to date • Come up with innovative ways of streamlining operational processes Show less



Penman Properties-Rental Management Group LTD

• Canada
• Real Estate

• Short-term Rentals Manager

  • Oct 2017 - Aug 2019

  Key Responsibilities: • Coordinate all arrival and departure schedules, requests made by guests, dispatch housekeepers after guests’ departure • Act as a liaison between the guests and the property owners • Forecast nightly rates to maximize occupancy • Coordinate contractor services when needed Key Responsibilities: • Coordinate all arrival and departure schedules, requests made by guests, dispatch housekeepers after guests’ departure • Act as a liaison between the guests and the property owners • Forecast nightly rates to maximize occupancy • Coordinate contractor services when needed



Hotel Shangri-La

• United States
• Hospitality
• 700 & Above Employee

• Hospitality – Service Leader Housekeeper / Housekeeping Supervisor

  • Sep 2016 - Jan 2017

  Shangri-La Vancouver Hotel, Vancouver, Canada (119 Rooms) Key Responsibilities: • Oversee housekeeping services for 119 guest rooms at a 5 Diamonds Luxury Hotel • Supervise Room Attendants, Housepersons, Uniform Valet, and effectively coach, motivate, communicate, recognize, provide performance feedback, and conduct performance correction if required • Ensure compliance to all hotel policies, standards and procedures, as well as health and safety programs • Assign daily room cleaning matrix for Room Attendants and TurnDown Attendants • Conduct quality inspections of housekeeping and laundry services • Initiate and maintain effective communication between the housekeeping department and all other departments especially guest services and engineering • Assist with monitoring and maintaining inventory of departmental supplies Show less



Pinnacle Vancouver Harbourfront Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Hospitality – Lead Housekeeper / Housekeeping Supervisor

  • May 2012 - Sep 2016

  Pinnacle Vancouver Harbourfront Hotel (formerly Marriott International - Renaissance Vancouver Harbourside Hotel), Vancouver, Canada (442 Rooms) Key Responsibilities: • Member of Joint Health and Safety Committee • Conduct Daily Room quality inspection/control • Schedule and supervise housekeeping ambassadors following the established guidelines • Regularly check the Inventory of housekeeping supplies • Assist with the transition from Renaissance Vancouver Harbourside Hotel • Conduct Weekly Payroll • Coaching Housekeeping ambassadors on improving productivity • Responsible for running the Housekeeping Department when Managers are off duty • Acted as a departmental main contact during day to day operation • Respond to all Housekeeping related inquiries in a timely manner Show less