Experience

Alibaba Group

• China
• Software Development
• 700 & Above Employee

• 专家

  • May 2018 - Present

  业务设计，消费者运营，商家运营，品牌会员运营，生态合作伙伴运营 业务设计，消费者运营，商家运营，品牌会员运营，生态合作伙伴运营



Arvato

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Consultant& AE

  • Jul 2012 - Present

   CRM/Loyalty program system set up for certain domestic airline company: deeply understand business requirements from client, translate business requirements to IT requirements, coordinate and communicate with two suppliers from domestic and foreign to meet system and project setup needs.  CRM/Loyalty program consulting project for certain domestic airline company: presale. Project schedule plan and control. Current status analysis, gap analysis and redesign for standard process & CRM, Business negotiation and account management.  CRM/Loyalty program consulting project for education client: presale. Project schedule plan and control. Current status analysis, gap analysis and business process redesign for CRM. Business negotiation and account management.  CRM/Loyalty program implementation for certain education client: campaign design and execution. Mobile CRM process design and set-up. Process design for consumer communication.  CRM/Loyalty program consulting project for restaurant and catering industry client: Current status analysis, gap analysis and redesign for CRM.  BI project for fast food client: consumer segmentation by experiences from multiple industries and CRM.  FMCG account management: foreign milk powder company, daily chemical company Show less



blue focus

• 广州

• 客户副总监

  • Jul 2014 - May 2018

  1. new clients development 2. CRM service provider for Joincare including IT system building, crm strategy design, crm business set-up and on-going operation 1. new clients development 2. CRM service provider for Joincare including IT system building, crm strategy design, crm business set-up and on-going operation



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• MT- GC technology owner

  • Mar 2011 - Nov 2011

   Take the lead of conveyor project for new DC. Control process and schedule of conveyor project. From technical point, sell correct technical standpoint internally. Make every items of this conveyor project on right direction. When be involved in biding, drive the saving 6 million RMB from technical point；  Take the lead and responsibility of projects for increasing productivity. Started from feasibility study, collect information together, calculate cost-saving and design a new work process for certain DC. At last, sell a new technology, which can save almost 400,000 RMB/yr and cost 200,000 RMB, to certain DC with 20,000 RMB test cost； Show less