Experience

EOS IT Solutions

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Supply Chain Manager

  • Jun 2022 - Present

• Logistics Program Manager

  • Apr 2021 - May 2022



Gilead Sciences

• United States
• Biotechnology Research
• 700 & Above Employee

• Operations Manager - IT Logistics, Data Analysis, Process Improvement

  • Jun 2019 - Apr 2021

  On assignment via Milestone Technologies - Gilead is a regulated pharmaceutical company located in the San Francisco Bay Area. Interviewed, hired, and onboarded 10+ new employees maintaining a high retention rate. Collaborated with the client to improve the process from need/gap identification to documentation and team training and implementation resulting in higher volume output in the same or reduced amount of time. Ensured continued meeting or exceeding KPIs and SLAs at 95% or higher using self-generated dashboards via ServiceNow.



Facebook

• India
• Banking

• Service Delivery Specialist - IT Logistics, Data Analysis, Billing and Invoicing

  • Jul 2018 - Jun 2019

  On assignment via Milestone Technologies - Facebook's IT Global IT Logistics team managed IT assets - imaging, deployment, reverse, shipping, etc.Primary function was to improve the process around and maintain a smooth monthly billing cycle including information collection, employee hours reporting, audits with global hiring managers, data compilation, and presentation to client leaders. Coordinated the onboarding of 20+ employees from interview tracking to onboarding.

• Learning & Development Specialist - Operations, Event Management

  • May 2015 - Jun 2018

  On assignment via Milestone Technologies - Facebook's Learning & Development Team supporting the personal, manager, leadership, and team development programs as well as the new hire experience.Oct 2017 - June 2018 - Pod Lead/Program LiaisonMay 2015 - Oct 2017 - Operations CoordinatorAs a coordinator, I aided in scaling team of 8 to a global team of approximately 30+. As a lead, I owned the operational and logistical oversight of the New Hire Orientation event and managed the daily tasks of 2 operations coordinators for over 50 deliveries. I consistently collaborated with peers and leaders to identify areas of improvement and implement new processes to optimize day-to-day tasks – significantly reducing number of hours needed to complete various tasks and prepared them for scale.



Google

• United States
• Software Development
• 700 & Above Employee

• Subject Matter Expert - Customer Support, De-Escalation Specialist

  • Aug 2014 - May 2015

  On assignment via Milestone Technologies - Google's Call Center managed support for all Google products at a Tier 1 and 2 level. Provided white-glove, high-touch customer support to customers with issues across various products and services through phones, chat, and email support. As a Service Expert Specialist and De-Escalation Agent - was responsible for acting as a resource for fellow agents, handled escalations as needed, and tracked any trending issues on the floor. Aided in the training of new agents through shadowing opportunities. Consistently ranked high on the list of top agent performance; recognized for being top agent for March 2015, recognized for having top CSAT averages on multiple occasions



Notre Dame de Namur University

• United States
• Higher Education
• 100 - 200 Employee

• Housing Desk Assistant

  • Aug 2013 - May 2014

  Assist in maintaining a functional office; operational/clerical tasks; complete special projects as assigned by manager or supervisor; basic customer service in a university environment (including, but not limited to, lockouts, equipment rentals, etc.).Was assigned a special project to obtain all information and materials needed to complete a Frequently Asked Questions website for University Housing. Responsibilities included answering over 200 questions pertaining to University Housing, creating an icon for the website, and acquired miscellaneous content (pictures, logos, etc). Link: https://ndnusllo.desk.com

• Stage Production Manager

  • Aug 2012 - May 2014

  Worked on various dance productions for the NDHS InStep Dance Ensemble, NDNU Muves Dance Ensemble and NewGround Theatre Dance Company as stage manager, back stage manager, production manager, and assistant to the director. General responsibilities included creating and managing schedules for meetings, manage audio and visual media for shows, produce marketing materials for shows, and coordinate groups of 20+ people to make productions run smoothly from conception to performance.Past productions include Kaleidoscope - Colors in Motion and Impulse (April/May 2013), Catalyst (August 2013), and Collapse (April 2014).

• Switchboard Operator

  • Jan 2011 - May 2014

  Answer and redirect calls coming into the University Switchboard. Administrative tasks as needed.

• Special Events Coordinator

  • Jan 2011 - Jan 2013

  As event coordinators for the University, we collaborate with students, faculty, staff and alumni in developing and implementing a broad range of cultural, social, and recreational programs that further promote school spirit and NDNU traditions. Furthermore, we take interest in event planning, student engagement, diversity, and campus pride.As an Entertainment CoordinatorConsults with planners for events deemed as entertainment oriented (e.g., concerts, comedians, dancers, movies, etc.). Provides resources and final approvals on all entertainment bookings (includes review and advising on contracts). Creates database for all artists, entertainment companies, and agencies that work with Programming Board. Responsible for actively creating and maintaining relationships with artists, agencies, acts, etc. Other duties as assigned.



Crunch Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Representative

  • Jan 2013 - Dec 2013

  General Customer Service, Retail, and Membership. Answering phones and transferring calls accordingly. Running reports and submitting data on Group Fitness classes on a regular basis. Handling a cash register for member purchases - merchandise, beverages, supplements, etc. Created a Front Desk Manual to aid with on-boarding for new employees. A copy of the Front Desk Manual would be issued to each representative, new and current, to assure all members of the team are aware of company policies and basic processes run at the front desk. The Manual would be updated regularly with any policy changes announced by upper management.