Experience

WhatsOnGreece.com

• Greece
• Hospitality
• 1 - 100 Employee

• Luxury Experiences Manager

  • Mar 2023 - Present

  Villa Management Agency and Concierge, international clientele: -Creation of the Booklet (Catalogue of services 2023) and detailed info sheets for the villas -Concierge and Guest relations -Sale of services and luxury experiences (car rental, boat, yacht, massage, private chef, etc.) and invoicing -Contact with local partners -Promotion of the island -Coordination of Welcome meetings in the villas -Operations, logistics, and contact with cleaning and maintenance companies -Contact with the owners of the villas -Assistance, after-sales service, problems solving Show less



Flip Flop Holidays

• Product Manager

  • Jan 2022 - Feb 2023

  Managing the production of trips to Greece (Crete and Cyclades), packages and tailor-made, B2B and B2C. Overall management of the agency (administrative, logistics and accounting). And being the representative for French-speaking travellers.More details:PRODUCTION-Management of the agency profile on Evaneos site: creation of the agency profile, routes, pricing. Contact with B2C customers and proposal of tailor-made itineraries according to their needs, expectations and budget.-Preparation of travel offers for B2B online sales campaigns (Veepee, Verychic, Showroom, Carrefour Voyage,…): descriptions of products, rates, Benchmark on the French market.-Quotation of B2B and B2C tailor-made travel offers (individuals and groups)-Creation of the products catalogue: B2B and B2C sales documents (descriptions of products, itineraries, hotels, excursions, transfers, car rental, topo-guide,...)-Follow-up of sales planning and respect of deadlines-Relations with partners and suppliersCOST CONTROL-Invoicing-Supplier payments and accounting controlOPERATIONS-Control of reservations, logistics and operations-Representative for French-speaking passengers: telephone assistance, problem solving and after-sales service-B2C direct sales (excursions, car rental, etc.)AGENCY MANAGEMENT-Logistics management of the agency and cash register-Recruitment, support and tutoring of trainees -Team meetings Show less

• Operations Manager

  • Apr 2020 - Jan 2022

  OPERATIONS-Logistics and operations management-Control of reservations-Creation of vouchers-Representative for French-speaking passengers: telephone assistance, problem solving and after-sales service-B2C direct sales (excursions, car rental, etc.)PRODUCTION Support-Quotation of B2B and B2C tailor-made travel offers-Assistance in the preparation of travel offers for B2B online sales campaigns (Veepee, Verychic, Showroom, Carrefour Voyage,…): creation of product descriptions (itineraries, hotels, excursions, transfers, car rental, topo-guide, flyers,...)COST CONTROL-Invoicing-Supplier payments and accounting controlAGENCY MANAGEMENT-Logistics management of the agency and cash register-Visual communication of the agency (creation of flyers, airport and agency sign)-Recruitment, support and tutoring of trainees-Team meetings Show less

• Reservations Manager

  • Jan 2020 - May 2020

  RESERVATION-Booking management (hotels, excursions, car rental, transfers, boats)-Contact with local suppliers and negotiation of net rates-Creation of vouchers



Stay Wet Diving Center

• Office Administrative & Commercial Assistant

  • Mar 2019 - Oct 2019

  RESERVATIONS and ADMINISTRATIVE MANAGEMENT -Booking management (handling emails and phone calls) -Managing the logistics of the transfers (pick up bus at hotels) -Administrative management and accounting tasks -Telephone on-call duty (evenings and days off) COMMERCIAL MANAGEMENT / SALES -Information meetings in hotels in Crete to promote the center and sell the diving services VISUAL COMMUNICATION OF THE DIVING CENTER -Creation of flyers, posters -Updates of the website -Animation of social networks Show less



Pénélope Groupe

• France
• Staffing and Recruiting
• 700 & Above Employee

• Hostess Administrative Assistant

  • Oct 2018 - Feb 2019

  Occasional replacements in different companies: -Council of Europe (Building Help Desk: management of logistical requests for intervention) -Crédit Agricole, Crédit Mutuel, Banque Populaire, Renault: customer reception and information (physical and by phone) Occasional replacements in different companies: -Council of Europe (Building Help Desk: management of logistical requests for intervention) -Crédit Agricole, Crédit Mutuel, Banque Populaire, Renault: customer reception and information (physical and by phone)



Keromoussi Boutique Hotel

• Hostess Receptionist Boutique Hotel

  • Apr 2018 - Sep 2018

  -Reception & welcoming -Animation of aquagym sessions -Breakfast service and "à la carte" meal service -Reception & welcoming -Animation of aquagym sessions -Breakfast service and "à la carte" meal service



Solidarity Tracks

• Greece
• Non-profit Organizations
• 1 - 100 Employee

• Youth Projects and Activities Worker

  • Jan 2018 - Feb 2018

  -Drafting of an international European mobility project (Erasmus +)-Translation, proofreading and correction of international European mobility projects-Promotion of the activities of the association and animation of social networks

• Youth Projects and Activities Volunteer

  • Jun 2016 - Dec 2017

  Experience within the framework of a European Voluntary Service:-Organization of several European youth mobility (Youth Exchange) as Graphic Facilitator.-Organization of various local events-Creation of flyers, posters, graphic magazines, videos,…-Promotion of the organisation and its activities: promotion of the environment and recycling in the form of activity campaigns for young people, people with disabilities, Elderly people,...-Animation of social networks



ARRIMAGE GOOD'ILES

• France
• Civic and Social Organizations

• Community Manager & Communication Event

  • Oct 2016 - Jan 2017

  Freelance - Manager of the communication and animation of a European mobility project: -Administrative management (emails, follow-up, activity reports) -Creation of posters, flyers, photo montages, online quizzes -Animation of social networks Freelance - Manager of the communication and animation of a European mobility project: -Administrative management (emails, follow-up, activity reports) -Creation of posters, flyers, photo montages, online quizzes -Animation of social networks



LA HALLE

• Textile Manufacturing
• 700 & Above Employee

• Store Manager

  • Nov 2014 - Oct 2015

  SALE -Development and optimization of sales: management and implementation of commercial actions, monitoring and analysis of KPIs and implementation of action plans. -Merchandising: promotion of products, restocking and good performance of the store -Customer service MANAGEMENT (team of 8 people) -Daily animation for objectives -Training and development of the team (recruitment, integration, training in sales techniques, motivation, support) -Administrative management and reporting: anticipation and organization of the activity (team planning, commercial operations) -Guarantor of the implementation of internal procedures and rules Show less



H&M

• Belgium
• Construction

• Sales Advisor

  • Dec 2012 - Jun 2014

  -Welcome and customer advice -Maintaining an attractive and commercial store environment (storage of the sales area, handling of the cash register, fitting rooms, delivery processing, restocking) -Merchandising and organization of departments (setting up of commercial areas, launching of activities, insertion of new collections, preparation of sales, inventories) -Contribution to the development of the store (motivation, personal investment, additional sales) -Welcome and customer advice -Maintaining an attractive and commercial store environment (storage of the sales area, handling of the cash register, fitting rooms, delivery processing, restocking) -Merchandising and organization of departments (setting up of commercial areas, launching of activities, insertion of new collections, preparation of sales, inventories) -Contribution to the development of the store (motivation, personal investment, additional sales)



in different retail brands stores

• Sales Advisor

  • Jun 2012 - Oct 2012

  -Welcome and customer advice -Maintaining an attractive and commercial store environment (storage of the sales area, handling of the cash register, fitting rooms, delivery processing, restocking, preparation of sales, inventories) -Welcome and customer advice -Maintaining an attractive and commercial store environment (storage of the sales area, handling of the cash register, fitting rooms, delivery processing, restocking, preparation of sales, inventories)



Bouygues Telecom

• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2012 - May 2012

  -Management of incoming calls -Customer support and advice -Administrative management of customer accounts -Management of incoming calls -Customer support and advice -Administrative management of customer accounts



Touristic Office of the Multicipality of Saint-Lô

• Touristic & Event Communication Assistant

  • Apr 2011 - Jun 2011

  RECEPTION / TOURISTIC ADVICE -Administrative management (calls, emails, letters, touristic documentation) -Customer advice, promotion of the territory, touristic information EVENT COMMUNICATION Management of visual communication for different events: -Creation of posters, game books, participant labels, for a game -Creation of invitation cards for the opening of an exhibition and the inauguration of the new Touristic Office -Creation of a Topo-guide of the city of Saint-Lô Show less