Experience

Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• Customer Service Agent

  • Apr 2015 - Present

  Answering of phones, faxing, emailing, problem solving, fix/solve customers record/license, work on multiple reports independently, service customers daily while giving premier customer service, printing off driving records, distribution of mail, working the driving service window accepting CDL drivers documents, updating and certifying all of Maryland's CDL drivers, corresponding with AAD via email to take drivers of cancellation list when needed. Answering of phones, faxing, emailing, problem solving, fix/solve customers record/license, work on multiple reports independently, service customers daily while giving premier customer service, printing off driving records, distribution of mail, working the driving service window accepting CDL drivers documents, updating and certifying all of Maryland's CDL drivers, corresponding with AAD via email to take drivers of cancellation list when needed.



SINAI HOSPITAL OF BALTIMORE

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Front Desk Coordinator

  • Oct 2014 - Jan 2015

  Check in/check out patients, scheduling of appointments, collection of copy's, answering multiple lines, chart preparation, checking and verifying referrals and insurances, picked up and distributed incoming and out coming mail, filing, copying, faxing, scanning. Check in/check out patients, scheduling of appointments, collection of copy's, answering multiple lines, chart preparation, checking and verifying referrals and insurances, picked up and distributed incoming and out coming mail, filing, copying, faxing, scanning.



Boston Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant/Youth Counselor

  • 2011 - 2013

  Research Youth Counselor for the CeASAR ProgramThe CeASAR Program is the Center for Adolescent Substance Abuse Research also known as ASAP (Adolescent Substance Abuse Program) is a program that conducts research, teaching, and training in the field of adolescent substance abuse. A science-based, family-oriented, and developmental appropriate evaluation and treatment for adolescent with substance use problems. My duties included leading youth focus groups. Providing a safe and positive atmosphere for these teens to come and speak openly/honestly about their substance abuse. Giving parents/guardians the tools needed to help communicate more effectively with their adolescent. Managed a group of 5-10 students daily. Provided and typed treatment plans, reviews and recommendations for my students. Maintained a proper and effective report on every student. Gained students trust and confidence by providing them with the knowledge of their substance abuse and by giving them a positive outlook on treatment. Organized and coordinated month meetings with parents/guardian to inform them about their teen progress.



Brigham and Women's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Dec 2009 - Aug 2011

  Administrative Assistant for the Department of OtolaryngologyDuties included checking in/checking out patients, collection of co-payments, scheduling appointments, chart preparations, telephone etiquette, checking and verifying referrals and insurances, picked up and distributed incoming and outgoing mail, filing, copying, faxing, scanning, collected emails and replied as per the instructions of seniors and managers, typing memos and letters, perform transcription of dictated physicians notes, provide cross coverage of employees if needed, arranges and provides information and visit support to patients and their families such as distributing maps, information regarding any procedures and interpreters services



Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Front Desk Coordinator

  • Dec 2006 - Nov 2008

  Maintaining schedules and follow ups for patients. Directed visitors to offices as well as the appropriate staff members. Scheduling of blood work. Scheduling of all IVF appointments and procedures. Prints, prepares and process encounter forms for all patients. Ensures all demographic data in patients medical record is current and complete. Collection of copy's/self pay patients as required. Reschedule any cancelled appointments in a timely manner. Prepare and sends follow up letters to patients. Ordering of office supplies. Cross covers other staff members for breaks and lunches. Participate in monthly staff meetings.