Experience

CTI Logistics Limited

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Warehouse Operator

  • Dec 2021 - Present

  Overseeing daily warehouse operations to support changing business needs in line with delivery schedules. Adhering to safety standards for storage of Dangerous Goods, maintaining a zero accident balance warehouse wide Operating within OHS standards and framework to ensure safe working practices Managing inbound and outbound stock flow, allowing for team-wide efficiency in preparing stock for deliveries Overseeing ‘pick-packing’ procedures, with >95% accuracy rate for orders picked and checked Utilising in-house stock management technology to maintain accurate stock records for efficient warehouse flow Planning and executing unloading procedures, including unloading 40ft bike container rush order in 45 minutes safely and stored with 100% accuracy Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Dec 2020 - Dec 2021

  Acting as ‘business expert,’ responsible for maintaining individual product sales and customer advocacy KPIs in a fast-paced retail environment. Created detail-oriented, needs-based solutions, establishing week-on-week increase with individual and store advocacy scores Drafted and implemented succinct and adaptable pitch, consistently exceeding monthly sales KPIs and achieved position as ‘most profitable’ sales consultant within Telstra Store Network from May to October 2021 Utilised specific knowledge of business products to generate repeat customers, leading to internal promotion to ‘Business Expert,’ responsible for driving business to business sales and overseeing business development training for under-performing consultants Escalated personal development through emerging leadership program, took on additional responsibility around customer CARE remediation, and KPI forecasting and planning Show less



TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• Senior Sales Consultant

  • Jun 2019 - Dec 2020

  Operated within contact centre environment, making outbound cold calls to established leads, before being selected for inbound call division, responsible for business sales and customer retention. Managed customer portfolio of approximately 60 to 80 new outbound leads per day, generating over $15,000 total sales revenue per fortnight via cold-calling Maintained consistently high performance with outbound sales metrics, invited to join highly competitive inbound sales division and established position within top 10% of sales consultants company wide Developed process for ‘discovery calls’ to identify pain-points in customer experience and create individual solutions for wide range of customer demographics, leading to additional responsibility related to escalated customer retention and complaint remediation calls within the business sector Utilised digital toolkit to prioritise and organise workload to maintain individual KPIs, leading to highest volume of Business Tech Services product sales for three consecutive months in 2019 Show less



Aida Group

• Australia
• Advertising Services
• 1 - 100 Employee

• Sales Team Leader

  • Jun 2017 - Mar 2019

  Reporting to the head of operations, led development of a team of 10 into high-performing door-to-door sales consultants, responsible for sales lead closing in line with team and individual KPI framework in fundraising environment. Utilised ethical sales framework and meaningful customer relationship development to generate over $1 million in projected profits across various charitable organisations Created adaptable communication style with door-to-door sales leads, establishing position within top ten sales people across Australia and New Zealand Drafted reports and presentations based on KPI position analysis and forecasting, including rollout and implementation within sales team and additional responsibility around implementing action plans Directly managed a team of 10 sales consultants, including all training in line with fundraising sales framework, professional development, and conducted regular performance audits, leading to consistent week-on-week improvement with ongoing donation KPIs Show less