Experience

Synergy Vision

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Oct 2020 - Present

• Account Manager

  • May 2019 - Oct 2020

• Senior Account Executive

  • Feb 2019 - May 2019



WSP in Australia & New Zealand

• Laboratory Aide

  • Jan 2018 - Feb 2019



CAPA - Centre for Aviation

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Event Manager - Delegates

  • Aug 2016 - Apr 2017

  • Managing delegate registration for Aviation and Corporate Travel Summits• Supervise development of new Event Coordinator - Registration• Proactive delegate sales management, including contacting, following through and converting inbound leads, past attendees and existing contacts into paying delegates• Proactive audience acquisition for non-revenue paying attendees such as airlines• Working with Marketing and Partnerships department to set out a delegate sales and audience acquisition plan per event• Setting up and managing the delegate registration system per event including pricing structures, early bird dates and attendee categories• Providing rolling updates on registered and forecast attendee numbers per event for banquet order and cost management purposes• Assisting Head of Events with inputting figures into event budget, including forecast and actual delegate revenues for all events• Attending CAPA’s events as part of a rotating onsite team and performing a dedicated onsite role as assigned by Head of Events (most likely delegate registration)

• Event Coordinator

  • Oct 2015 - Aug 2016

  • Delegate registration management including exporting registration data from the event software programme, updating attendee lists and updating weekly summaries• Creating delegate badge checklists and working with assistants to cross check and assemble delegate badges• Assisting the marketing team with monitoring incomplete emails and miscellaneous or ad hoc registrations• Creating/managing delegate and sponsor invoices and receipts• Sending communications to delegates pre and post event• Setting up and maintaining registration systems • Setting up post-event site• Liaising with other team members on important data extracted from relevant registration categories eg speaker/sponsor edits and bios, dietary requirements, dinner numbers, flight details, travel and event logistics• Assisting sponsorship managers with exporting registrations, updating attendee list, and creating contracts• Liaising with external suppliers to order event collateral such as printed materials, lanyards, badges, folders etc• Auditing and cross checking of weekly summaries, payments, attendee names, job titles and companies• Ensuring all collateral is packed, weighed and appropriately assigned to CAPA staff • Onsite event execution, including managing the delegate registration desk, delegating tasks to onsite volunteers, and setting up collateral and signage • Working with other event staff to ensure sponsor onsite deliverables are handled correctly• Creating and maintaining event budget and forecast spreadsheets• Creating event reports to track year on year growth



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Event Executive

  • Sep 2013 - Oct 2015

  • General Administration – Proposals, Contracts, Event Details, Banquet Event Orders, Final Accounts and Actualizing of Events• Pulling Reports on a weekly and monthly basis• Managing Key Accounts and repeat events• Lead Generation, Cold Calling and Prospecting New Business• Qualifying new leads and focus on Catering Only Event conversion• Managing and executing events• Conducting comprehensive hotel inspections of our multi award winning property to clients as required• Driving business and Building Key Client relationships. • Proactively seeking sales opportunities. • Executing Sales activities such as sales calls and client entertainment• Mystery Call Training for both Sales and Catering Team• Assist the team with transition of new systems

• Sales Coordinator

  • Sep 2011 - Sep 2013

  • General Administration• Preparing MICE Proposals & Contracts for clients• Executing Corporate Contracts, Locally Negotiated Rates, Request for Proposals and Lanyon Corporate Bids.• Managing new MICE & Catering enquiries via Meeting Broker, Starwood Meetings, Online Booking Channels, Email and Telephone • Running reports both on a daily and monthly basis ranging from production reports to Key Performance Indicators • Managing Corporate Rate Loading in both the Property Management System and Key Account Management System to ensure Corporate Clients are able to access rates• Working together with operations to ensure Site Inspections, VIP Entertainment and VIP Stays are communicated and progress smoothly• Assisting with the training of Interns and New Starters• Assisting the Sales, Marketing and Catering team with any additional requests



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Rooms Coordinator

  • Feb 2011 - Sep 2011

  • Managing hotel reservations & balancing hotel inventory • Liaising with the housekeeping department to ensure smooth operations and guest requests are met• Communicating closely with the groups reservations, catering department & sales department in order to satisfy the needs of corporate and MICE reservations• Working together with the reservations department in order to ensure guests needs and requests are met and that VIP guests and Elite members are taken care of• Communicating with different airline companies to ensure aircrew are taken care of • Ordering stores for the Front Office department• Creating and organising training plan for Front Office• Providing assistance to the At Your Service Department or Reception whenever it is required• Know of all arrivals/departures and ensure guest names are used at all times• Know the current availability situation at any given time, and also future availability• Maintain core values and operational standards to ensure all Front Office areas are well maintained

• Guest Service Agent

  • Jul 2010 - Sep 2011

  • Communicate directly with all guests checking in & out of the hotel• Handling guest accounts• Dealing with and resolving customer complaints• Providing exceptional service to guests and VIP members• Be familiar with all hotel room types, numbers, layout, locations, rates• Use upselling opportunities and other Front Office initiatives• Monitor pre-registered arrivals and ensure all no shows are checked out and charged

• Switchboard Operator

  • Dec 2009 - Sep 2011

  • Handle all guest queries and requests• Attend to all internal and external telephone calls • Have complete knowledge of all hotel features and services• Dispatch appropriate personnel to satisfy and resolve guest issues • Dealing with customer complaints and finding an appropriate solution for the guest• Taking room service orders• Print/file/distribute reports and paperwork



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Food and Beverage Attendant

  • Jul 2007 - Dec 2009

  • Lobby Bar• Room Service Attendant• Banquets, Functions & Events• Restaurant Attendant • Lobby Bar• Room Service Attendant• Banquets, Functions & Events• Restaurant Attendant