Cynthia Fagan

Director of Membership at Greater Houston Builders Association (GHBA)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Houston, US

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Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Director of Membership
      • Oct 2016 - Present

      • Responsible for member services for the 3rd largest home builders association in the nation with 1600 member companies and approximately 8,000 individuals• Responsible for prospecting for new members and member retention including daily correspondence/follow up with prospects and current members• Liaison for Membership/Ambassador and Retention Committees – Coordinating new member and non-renewal calls and council meeting follow-up with first time attendees • Assisting new members daily with information about how to maximize their membership and get plugged in• Development of new member, renewal and prospect packets• Development of comprehensive communication plan regarding membership benefits, affinity programs, upcoming events awareness and participation• Planning and organization of New Member Orientations and Membership Drives• Monthly reporting to committees, board of directors, and state and national associations• Marketing including articles for Association e-newsletter regarding always changing and evolving membership benefits and GHBA advantages; articles promoting membership and SPIKE program for monthly Houston Builder Magazine• Creation and scheduling e-blasts for all Association events as well as creation of flyers for various events • Led staff through transition to new database management software

    • Administration and Communications Coordinator
      • Aug 2015 - Oct 2016

      • Performed office tasks such as sending invoices, processing receivables, backed up for office manager, and assisted accounting with special projects• Assisted all team members with data entry, reports, name badges, social media, and any other administrative tasks requiring extra assistance• Assisted staff liaisons with operation of various councils and committees including attending meetings at office and off site• Created and scheduled e-blast for all Association events as well as created flyers for various events

    • United States
    • Retail
    • 1 - 100 Employee
    • Managing Partner
      • Jul 2012 - Present

      • Started e-commerce business with a business partner selling dog products on-line and at local events• Managed budget, finances, purchasing, sales, shipping and inventory• Facilitated resolutions with customers and vendors, provided excellent customer service• Developed skills in social media marketing, blogging, writing press releases, and content management• Acquired skills in Search Engine Optimization, ad creation, photography, and Photoshop• Maintained website• Opened brick and mortar retail shop in August 2014; Closed May 2016

    • United States
    • Transportation/Trucking/Railroad
    • 100 - 200 Employee
    • Financial Analyst Supervisor
      • Feb 2009 - May 2012

      • Supervision of as many as 8 employees (financial analysts and accounting administrative assistants), promoting a team-oriented environment• Training and development of new and existing employees in various functions including analysis of contracts and tariffs, revenue recognition, billing, reconciliation and usage of industry specific software as well as continued education in legal compliance of federal and state regulations• Responsible for implementation of new move management software within department, accomplishing task with minimal disruption to work output• Preparation of production reports• Reconciliation of revenues recorded with corporate financial statement which reported $30+ million in annual revenues• Reconciliation of balance sheet accounts• Research and resolve discrepancies when notified by Credit/Collections, Accounts Payable or Customers• Reviewed State and Federal Regulations to ensure legal compliance• Assisted with internal and external audits

    • Financial Analyst
      • May 2000 - Feb 2009

      • Analysis of contracts and tariffs for revenue and profit opportunities• Audit relocation paperwork for purposes of billing, revenue recognition and payment of commissions and vendors• Reconciliation with corporate financial statements and balance sheet accounts

Education

  • Texas A&M University-Commerce
    Bachelor of Arts (BA), Counseling and Psychology
    -
  • Lone Star College System
    Workforce Development Certificate, Web Development
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  • Lone Star College System
    Workforce Development Certificate, Web Design
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  • University of North Texas
    Accounting
    -

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