Customer Service Representative

• Nov 2022 - Present

Floor Leader and Operations Specialist

• Sep 2017 - Nov 2022

● Increased KPIs by in one month that led to achieving the status of being one of top 5 stores in the region for highest KPIs overall.● Coached, provided feedback, and designed and implemented SMART plans focused on staff development, resulting in 3 management promotions in 2021.● Trained 5 staff members on best practices for executing the company's customer survey initiative to create meaningful customer interactions, generating an increase in customer engagement in a single quarter.● Audited inventory in the system, managing and resolving negative inventory daily, resulting in our shop achieving the least amount of negative inventory for 3 out of 4 months.● Reduced the company’s waste percentage by 2% in 2021 by creating a system within the shop to avoid damaging and aging products.● Oversaw cycle counts to ensure the shop had precise inventory in the shop by using company resources Show less

Sales Associate

• Aug 2015 - Sep 2017

● Built rapport with customers to create tailored experiences.● Self-driven development by creating a template to set goals and to track progress that led to mypromotion within the company.● Trained for brand and product knowledge.

Asana Project Managment Certificate

• Mar 2021 - Jun 2021

● Created and managed a project schedule model using Asana. ● Built a project budget using Google sheets; tracked the difference between estimated and actual costs, and planned corrective action to control costs. ● Prepared documentation such as a project charter, scope statement, and a work breakdown structure to guide project activities and serve as agreements between internal stakeholders. ● Identified and documented project risks in a risk register; planned and implemented responses. Show less