Cynthia Boota
Operations Associate at Oak Hill Financial Inc.- Claim this Profile
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Bio
Credentials
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Investment Funds in Canada (IFC)
Canadian Securities Institute (CSI)Mar, 2019- Oct, 2024
Experience
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Oak Hill Financial Inc.
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Canada
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Financial Services
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1 - 100 Employee
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Operations Associate
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Sep 2020 - Present
•Managing all business efforts (compliance, operations, marketing and communications) in the alternative asset management space for Oak Hill •Continuously finding new ways to improve efficiencies for the business though technology, and compliant marketing for our partners through our website, social media, and marketing eblasts for investment fund webinars •Assisted in developing a new user-friendly website for investors and asset management professionals as well as finding new strategies to increase efficiency within the sales team through data analytics •Consulting with our business partners (UBS, Neuberger Berman, LionGuard) to enhance marketing efforts for their products and ensuring that it is compliant with Canadian investment standards •Liaising with back office admin (NBIN, CIBC Mellon, Convexus) to review trade data, receive tax documentation, and resolve trade issues •Communicating and meeting with bank product approval teams to bring new Alternative Investment products to their shelf from the array of alternative investments offered at Oak Hill Financial •Assisted in the launch the Neuberger Berman Specialty Finance Income Fund Canada with the founding partner at Oak Hill and ensuring that all initial documentation is compliant and approved by legal •Creating fund monthly fact sheets for all fund classes (CAD$ and US$) and track sales progress (NBSFIF) •Creating email campaigns for wholesalers, creating reports, working with our CRM to extract data, and assisting clients with sales documents •Completed frequent RFI and DDQ's for bank dealers in which Oak Hill's products are approved on •Review of KYP and KYC documentation to ensure it is compliant and investors are accredited and able to purchase alternative investment products •Oversees activity within the sales team to ensure it is compliant within sales, communication, and client function Show less
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Manulife Investment Management
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United States
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Paper and Forest Product Manufacturing
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1 - 100 Employee
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Territory Sales Coordinator, Asset Management
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Nov 2019 - Sep 2020
•Provided administrative and sales support to 2 territories within the GTA (Downtown Toronto & North Toronto) •Marketing Support- Creating Invites and Exact Target Emails to send to over 500+ clients in territories, sending out materials requests to advisors and responding to inquires from our clients in a timely manner •Budget and compliance support- Collaborating with our standards, National Instruments 81-105 and compliance team to make sure my teams are following policies and procedures are in place, as well as filing expenses on a bi-monthly basis •Utilizing and leveraging technology- Using programs such as Salesforce, Morningstar, Concur, Excel for reporting (Pivot Tables, VLook Ups, Marcos) to efficiencies within my sales team to run daily, weekly and monthly reports •Advisor meetings/ small events- Communicating with teammates and clients through email and telephone to maintain relations, assist in booking meetings, and assist with any investment advisor inquiries. Also organizing educational and business promotional events including branch meetings, portfolio manager trips and conference calls Show less
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Invesco Canada
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Canada
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Financial Services
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200 - 300 Employee
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Client Relations Representative
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Sep 2018 - Nov 2019
•Providing information assistance to financial advisors, dealers and clients in regards to investors mutual funds and exchange traded fund portfolios within their investment accounts •Met and exceeded all service expectations by providing full support of Invesco’s products and services •Fully versed and comfortable talking about, positioning and educating clients and advisors on the wide range of investment disciplines and products offered to clients in the Canadian wealth management marketplace •Gained a solid understanding of financial markets, investment fundamentals and products, as well as government policies on tax sheltered accounts (RRSP, TFSA, RESP, RRIF, locked-in) Show less
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Financial Services Representative (Part-Time)
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Jan 2017 - Sep 2017
•Provided exceptional customer service, listening intently to determine unique needs and completing transactions in a highly dynamic branch while complying with corporate policies and standards •Troubleshooted client issues under high pressure, using sound judgement when making clear and quick decisions •Managed difficult customers and diffused tough situations through good communication, strong conflict management and interpersonal skills •Contributed as a strong team player, sharing constructive feedback in meetings, supporting teams performance improvements and fostering a positive environment for colleagues and customers Show less
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CIBC
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Canada
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Banking
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700 & Above Employee
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Financial Advisor -Telephone Banking (Part-Time)
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Apr 2016 - Nov 2016
•Assigned tasks involving banking services to clients as well as reaching a monthly sales target in lending (mortgages, PLC, loans), cash management, investments (GIC's/Mutual Funds) and opening accounts •Required the use of 10 computer banking programs, accuracy and communication/social skills to develop/maintain relationships with loyal clients •Met personal sales goals on a daily basis and collaborated with team members to achieve weekly sales metrics, demonstrating excellent performance •Balanced several tasks simultaneously such as using 6 computer banking programs while interacting with customers, demonstrating organization, effective prioritizing and efficient time management Show less
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Rio Tinto
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United Kingdom
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Mining
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700 & Above Employee
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Intern, Data Procurement (3 Summer terms)
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Apr 2012 - Sep 2014
•Used computer programs (Excel, SAP, and Outlook) frequently for projects, product orders/inventory inquiries, and to contact suppliers and coworkers from many areas of the mining company who required items to be sent or ordered in •Iron Ore Company of Canada-Rio Tinto Alcan. (3 summers from 2012-2014) •Worked in warehouse inventory processing •Used computer programs (Excel, SAP, and Outlook) frequently for projects, product orders/inventory inquiries, and to contact suppliers and coworkers from many areas of the mining company who required items to be sent or ordered in •Iron Ore Company of Canada-Rio Tinto Alcan. (3 summers from 2012-2014) •Worked in warehouse inventory processing
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Education
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2014 - 2018
Saint Mary's University
Bachelor of Commerce (B.Com.), Business Administration (Finance and Management focused) -
2018 - 2018
Canadian Securities Institute
Investment Funds in Canada
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