Cynthia Zammit

Customer Support Officer at Centrecom - Premium Customer Service Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Malta, MT
Languages
  • Maltese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Italian Native or bilingual proficiency
  • French Elementary proficiency
  • German Elementary proficiency
  • Spanish Elementary proficiency

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Experience

    • Malta
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Support Officer
      • Nov 2018 - Present

    • Malta
    • Education Management
    • 1 - 100 Employee
    • Sales & Marketing Administrative Assistant
      • Aug 2018 - Nov 2018

    • Malta
    • Higher Education
    • 700 & Above Employee
    • Erasmusplus Coordinator - Incoming Students
      • Nov 2016 - Sep 2017

    • Learning Support Assistant
      • Jan 2015 - Sep 2016

  • Rainbow Pre-School in Hillingdon
    • Hillingdon, Middlesex, United Kingdom
    • Pre-School Teacher
      • Sep 2008 - Sep 2014

      ▪ Main activities and responsibilities included organise and implement activities that support the development of each child's physical, intellectual, social and emotional needs in line with the requirements of the Early Years Foundation Stage (EYFS) curriculum ▪ Helped set up playroom for daily programme ▪ Acted as key-worker to a small group of children by observing, monitoring and recording each individuals development ▪ To support the implemtation and evaluation of children's planning and progress liaising closely with parents/carers, ensuring child's needs are recognised and met ▪ Implementing activities which encourage linguistic and social interaction between the children and their carers ▪ Carried out Focused-Tasks and challenged more able children whilst giving support to those that needed more/specified help ▪ To help children acquire self-help skills including dressing, feeding, toilet/potty-training and awareness of personal hygiene ▪ Planning and implementing IEP's and MAPs with/under manager's supervision ▪ Attended staff and team meetings and multi-agency meetings as appropriate; kept up-to-date with in-service courses ▪ Kept completely confidential any information regarding children, their families or other staff that is acquired as part of the job ▪ Complied with the Nursery's Child Protection Policy, Health and Safety, Confidentiality Procedures and other Nursery Policies ▪ Completed domestic duties i.e. preparing snack/lunch or cleaning the nursery/equipment ▪ Ensured that everyone is treated as individuals with respect and full consideration, in-line with the Nursery Equal Opportunity Policy ▪ Carried out any other duties in relation to the position as requested by Pre-School Manager Show less

  • Brunel University
    • West London, UK
    • Transcriber
      • 2008 - 2009

      Transcribing lectures and talks to be later uploaded on VLE for easy access Transcribing lectures and talks to be later uploaded on VLE for easy access

  • The Times & The Sunday Times of Malta
    • Allied Newspapers Limited, St Paul's Street, Valletta, Malta
    • Editorial Secretary
      • Mar 1992 - Nov 2002

      ▪ supporting the Editor and editorial staff including Deputy Editor and Editorial Consultant in secretarial duties ▪ liaising with other in-house teams, such as journalists, writers, photographers, printers, designers ▪ negotiate and monitor timescales for stages in the publishing process ▪ liaising with freelance writers, photographers, illustrators to deliver before deadlines ▪ proof-reading, editing, uploading text and images to be included for publication ▪ responding to queries from writers, authors, columnists, freelancers ▪ using computers for word-processing, Office, desktop publishing, emails and databases ▪ dealing with phone and email queries, e.g. from writers and the public ▪ maintaining diaries, arranging appointments, taking messages, typing, prioritising workloads, handling correspondence ▪ filing, photocopying, faxing, and other routine secretarial tasks Show less

    • Assistant Dental Surgeon
      • Jan 1992 - Mar 1992

  • The Diplomat Hotel
    • Sliema, Malta
    • Front Office Concierge
      • 1992 - 1992

      ▪ dealt with bookings by telephone, e-mail, fax ▪ completed procedures with guests upon arrival and departure ▪ prepared bills and took payments, exchanged foreign currency and travellers' cheques ▪ took and passed on messages and handed out keys to guests ▪ dealt with special requests from guests (like booking theatre tickets or storing valuable items, sending faxes) ▪ answering queries about the hotel amenities and surrounding area ▪ dealt with complaints and solved them to guests' satisfaction ▪ used a computerised system to book rooms and to kept details of bookings and available rooms ▪ worked as part of a team and liaised with other departments and offices within the establishment Show less

  • Galaxy Aparthotel
    • Sliema, Malta
    • Front Office Receptionist and Cashier
      • 1991 - 1991

  • Topaz Aparthotel
    • St Paul's Bay, Malta
    • Front Office Concierge
      • 1990 - 1991

Education

  • Directorate for Research, Lifelong Learning
    Spanish Language & Literature, A
    2016 - 2017
  • Directorate for Research, Lifelong Learnin & Employability
    Human Resources Management - MQF Level 3, A+
    2019 - 2020
  • Richmond Foundation -Malta
    Mental Health First Aid
    2016 - 2016
  • Association of Speech Language Pathologists - Malta
    CPD - Picture Exchange Communication System
    2016 - 2016
  • Speech-Language Department - Luqa
    Literacy Applications for Tablets
    2016 - 2016
  • Malta Learning Support Association
    Humour in Education
    2016 - 2016
  • Malta Learning Support Association
    Lifting & Handling Techniques
    2016 - 2016
  • Malta Red Cross
    Basic First Aid
    2016 - 2019
  • The Archbishop's Seminary School, Malta
    Art Workshop - Arts & Crafts in Education
    2015 - 2015
  • ECDL CERTIFICATE
    Word, Spreadsheets, Databases, PPP, IT Security, Successfully completed
    2015 - 2015
  • Directorate for Quality & Standards in Education
    In-Service Training, ADHD in the Classroom: Tricks & Tips
    2015 - 2015
  • Hand in Hand - Malta
    Intro course, Applied Behaviour Analysiss
    2015 - 2015
  • Safeguarding Children e-Academy
    Certificate, Awareness of Child Abuse and Neglect
    2012 - 2012
  • Learning & Development Centre, London Borough of Hillingdon, UK
    Certificate, Come & Have Fun with Letters and Sounds
    2009 - 2009
  • Learning & Development Centre, South Ruislip, Middlesex, UK
    Certificate, The Maths Journey: Shape, Space & Measurement
    2009 - 2009
  • Learning & Development Centre, South Ruislip, Middlsex, UK
    Certificate, Developing Children's Reading & Listening Skills
    2009 - 2009
  • Learning & Development Centre, South Ruislip, Middlesex, UK
    Certificate, Promoting Positive Behaviours
    2008 - 2008
  • Learning & Development Centre, London Borough of Hillingdon
    Certificate, Importance of Play for Under-3's
    2008 - 2008
  • European Institute of Education
    Diploma, Child Day Care
    2005 - 2007
  • The Eden Foundation
    Certificate, Working with Children with Special Needs
    2007 - 2007
  • Institute of Tourism Studies, Malta
    Hotel Reception, Tourism
    1989 - 1990
  • Erasmus+ Poland
    Youthpass, Drive it to Success - Poronin
    2017 - 2017
  • Erasmus+ Slovenia
    Youth Exchange, New Action For Dignity
    2017 - 2017
  • Erasmus+ - Croatia
    Mobility of Youth Workers - Youthpass, YOU(th) Lead
    2018 - 2018

Community

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