Cynthia Zammit
Customer Support Officer at Centrecom - Premium Customer Service Solutions- Claim this Profile
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Maltese Native or bilingual proficiency
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English Native or bilingual proficiency
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Italian Native or bilingual proficiency
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French Elementary proficiency
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German Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Experience
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Centrecom
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Malta
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Support Officer
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Nov 2018 - Present
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Malta University Language School
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Malta
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Education Management
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1 - 100 Employee
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Sales & Marketing Administrative Assistant
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Aug 2018 - Nov 2018
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University of Malta
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Malta
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Higher Education
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700 & Above Employee
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Erasmusplus Coordinator - Incoming Students
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Nov 2016 - Sep 2017
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The Archbishop's Seminary
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Rabat, Malta
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Learning Support Assistant
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Jan 2015 - Sep 2016
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Rainbow Pre-School in Hillingdon
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Hillingdon, Middlesex, United Kingdom
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Pre-School Teacher
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Sep 2008 - Sep 2014
▪ Main activities and responsibilities included organise and implement activities that support the development of each child's physical, intellectual, social and emotional needs in line with the requirements of the Early Years Foundation Stage (EYFS) curriculum ▪ Helped set up playroom for daily programme ▪ Acted as key-worker to a small group of children by observing, monitoring and recording each individuals development ▪ To support the implemtation and evaluation of children's planning and progress liaising closely with parents/carers, ensuring child's needs are recognised and met ▪ Implementing activities which encourage linguistic and social interaction between the children and their carers ▪ Carried out Focused-Tasks and challenged more able children whilst giving support to those that needed more/specified help ▪ To help children acquire self-help skills including dressing, feeding, toilet/potty-training and awareness of personal hygiene ▪ Planning and implementing IEP's and MAPs with/under manager's supervision ▪ Attended staff and team meetings and multi-agency meetings as appropriate; kept up-to-date with in-service courses ▪ Kept completely confidential any information regarding children, their families or other staff that is acquired as part of the job ▪ Complied with the Nursery's Child Protection Policy, Health and Safety, Confidentiality Procedures and other Nursery Policies ▪ Completed domestic duties i.e. preparing snack/lunch or cleaning the nursery/equipment ▪ Ensured that everyone is treated as individuals with respect and full consideration, in-line with the Nursery Equal Opportunity Policy ▪ Carried out any other duties in relation to the position as requested by Pre-School Manager Show less
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Brunel University
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West London, UK
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Transcriber
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2008 - 2009
Transcribing lectures and talks to be later uploaded on VLE for easy access Transcribing lectures and talks to be later uploaded on VLE for easy access
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The Times & The Sunday Times of Malta
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Allied Newspapers Limited, St Paul's Street, Valletta, Malta
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Editorial Secretary
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Mar 1992 - Nov 2002
▪ supporting the Editor and editorial staff including Deputy Editor and Editorial Consultant in secretarial duties ▪ liaising with other in-house teams, such as journalists, writers, photographers, printers, designers ▪ negotiate and monitor timescales for stages in the publishing process ▪ liaising with freelance writers, photographers, illustrators to deliver before deadlines ▪ proof-reading, editing, uploading text and images to be included for publication ▪ responding to queries from writers, authors, columnists, freelancers ▪ using computers for word-processing, Office, desktop publishing, emails and databases ▪ dealing with phone and email queries, e.g. from writers and the public ▪ maintaining diaries, arranging appointments, taking messages, typing, prioritising workloads, handling correspondence ▪ filing, photocopying, faxing, and other routine secretarial tasks Show less
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Professor George Camilleri
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Sliema Clinic
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Assistant Dental Surgeon
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Jan 1992 - Mar 1992
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The Diplomat Hotel
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Sliema, Malta
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Front Office Concierge
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1992 - 1992
▪ dealt with bookings by telephone, e-mail, fax ▪ completed procedures with guests upon arrival and departure ▪ prepared bills and took payments, exchanged foreign currency and travellers' cheques ▪ took and passed on messages and handed out keys to guests ▪ dealt with special requests from guests (like booking theatre tickets or storing valuable items, sending faxes) ▪ answering queries about the hotel amenities and surrounding area ▪ dealt with complaints and solved them to guests' satisfaction ▪ used a computerised system to book rooms and to kept details of bookings and available rooms ▪ worked as part of a team and liaised with other departments and offices within the establishment Show less
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Galaxy Aparthotel
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Sliema, Malta
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Front Office Receptionist and Cashier
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1991 - 1991
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Topaz Aparthotel
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St Paul's Bay, Malta
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Front Office Concierge
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1990 - 1991
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Education
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Directorate for Research, Lifelong Learning
Spanish Language & Literature, A -
Directorate for Research, Lifelong Learnin & Employability
Human Resources Management - MQF Level 3, A+ -
Richmond Foundation -Malta
Mental Health First Aid -
Association of Speech Language Pathologists - Malta
CPD - Picture Exchange Communication System -
Speech-Language Department - Luqa
Literacy Applications for Tablets -
Malta Learning Support Association
Humour in Education -
Malta Learning Support Association
Lifting & Handling Techniques -
Malta Red Cross
Basic First Aid -
The Archbishop's Seminary School, Malta
Art Workshop - Arts & Crafts in Education -
ECDL CERTIFICATE
Word, Spreadsheets, Databases, PPP, IT Security, Successfully completed -
Directorate for Quality & Standards in Education
In-Service Training, ADHD in the Classroom: Tricks & Tips -
Hand in Hand - Malta
Intro course, Applied Behaviour Analysiss -
Safeguarding Children e-Academy
Certificate, Awareness of Child Abuse and Neglect -
Learning & Development Centre, London Borough of Hillingdon, UK
Certificate, Come & Have Fun with Letters and Sounds -
Learning & Development Centre, South Ruislip, Middlesex, UK
Certificate, The Maths Journey: Shape, Space & Measurement -
Learning & Development Centre, South Ruislip, Middlsex, UK
Certificate, Developing Children's Reading & Listening Skills -
Learning & Development Centre, South Ruislip, Middlesex, UK
Certificate, Promoting Positive Behaviours -
Learning & Development Centre, London Borough of Hillingdon
Certificate, Importance of Play for Under-3's -
European Institute of Education
Diploma, Child Day Care -
The Eden Foundation
Certificate, Working with Children with Special Needs -
Institute of Tourism Studies, Malta
Hotel Reception, Tourism -
Erasmus+ Poland
Youthpass, Drive it to Success - Poronin -
Erasmus+ Slovenia
Youth Exchange, New Action For Dignity -
Erasmus+ - Croatia
Mobility of Youth Workers - Youthpass, YOU(th) Lead