Experience

Boys & Girls Club of Souhegan Valley

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Technology Program Manager

  • Mar 2015 - Present

  Supporting operational and strategic business decisions relating to data, including internal data collection and external data research. Functioning as a liaison between the Executive Director and Club staff overseeing data collection tasks and their completion. The evaluation, implementation, and maintenance of software systems utilized by Club staff. Providing IT Management, support and maintenance for Club resources. Supporting operational and strategic business decisions relating to data, including internal data collection and external data research. Functioning as a liaison between the Executive Director and Club staff overseeing data collection tasks and their completion. The evaluation, implementation, and maintenance of software systems utilized by Club staff. Providing IT Management, support and maintenance for Club resources.



Professional Teledata

• Telecommunications
• 1 - 100 Employee

• Client Services Manager

  • Aug 1998 - Aug 2014

  Providing leading edge technology solutions to the Call Center Industry. Influenced program management initiatives with a cross-functional team from pre-sales through installation. Resolution of technical support inquiries through root causes analysis and escalation, focusing on Client needs and cultivation of long lasting customer relationships Providing leading edge technology solutions to the Call Center Industry. Influenced program management initiatives with a cross-functional team from pre-sales through installation. Resolution of technical support inquiries through root causes analysis and escalation, focusing on Client needs and cultivation of long lasting customer relationships