Experience

Absa Bank Kenya PLC

• Banking
• 100 - 200 Employee

• Associate

  • Jun 2022 - Present



Absa Bank Kenya PLC

• Banking
• 100 - 200 Employee

• Customer Service Representative

  • May 2017 - Nov 2020

• Call Center Representative

  • May 2017 - Aug 2020

  1. Obtain clients information by answering incoming calls, interviewing clients and verifying the information2. Maintain communication by forwarding clients queries and complaints to responsible departments3. Updating job knowledge by studying new products developed by the bank and attending trainings4. Maintain and improve quality results by following the standards and guidelines provided by the bank5. Informing clients by explaining procedures, answering questions and providing information6. Determine eligibility of the client by comparing the information actively provided by the client to the information on record7. Identify and escalate complicated client issues to the supervisor8. Document all call information according to standard operating procedures9. Follow up customer calls whenever necessary10. Complete logs and reports Show less



BenMed pharmaceutical

• Kenya

• Quality Control Specialist

  • Jul 2016 - Nov 2016

  1. Analysis of raw materials, water samples, intermediate/finished products and in process samples and calculation sheet completion 2. Calibration of laboratory equipment like weighing balances and PH meter 3. Review and compilation of analytical documents 4. Document and report result as per established SOP 5. Conduct microbiological analysis using aseptic technique on pharmaceutical raw materials and finished products according to standardized procedures 6. Conduct testing from start to finish using laminar flow hood, sterile materials, transfer techniques and reading of plates at the end of analysis 7. Prepare media, solution and samples for analysis 8. Update and maintain necessary logbooks and laboratory notebooks for all testing conducted and equipment used for testing according to standardized guidelines Show less