Experience

La Relance

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Directrice au service à la clientèle et au développement des programmes

  • Feb 2023 - Present



Roberts/Smart Centre

• Canada
• Mental Health Care
• 1 - 100 Employee

• Director of Programs and Quality

  • Apr 2022 - Mar 2023

• Manager of Live-In Treatment Programs and Quality

  • Sep 2019 - Apr 2022



Young Adult Institute

• Greater New York City Area

• Incident Resource Manager

  • Sep 2018 - Aug 2019

  Conduct thorough, objective and confidential investigations for incidents of physical, psychological or sexual abuse; neglect; theft or financial exploitation; missing person; injury or death. * Report investigation results in a useful structure to programs and build findings to improve systems and processes. * Support incident management activities within assigned regions. * Train program staff on incident reporting and Incident Reporting Management Application. * Produce monthly, quarterly and annual trend reports on incidents and make recommendations to upper management. Show less



IRI: Innovative Resources for Independence

• United States
• Individual & Family Services
• 1 - 100 Employee

• Senior Coordinator, Staff Development and Quality Improvement

  • Apr 2017 - Aug 2018

  - Design systems to ensure monitoring of compliance with regulatory standards pertaining to incidents- Formulates plans, processes and timetables to conduct an accurate, complete and thorough investigation in a confidential manner in accordance with regulatory requirements and within specified timeframes- Responsible to chair the incident review committee. Identify trends and make recommendations to address systematic issues identified.- Collaborate with other department to conduct internal quality improvement audits, identify areas of vulnerability and risks; and make recommendations to address issues.- Maintain agency compliance with regulatory standards of incident management for the Office for People With Developmental Disabilities and New York State Justice Center Show less

• Residential Program Coordinator

  • Jul 2013 - Apr 2018

  - Provide leadership and supervision to Program Manager and Assistant Program Managers in up to eight (8) different locations- Develop and provide training sessions for management and employees- Plan and oversee the opening of new residential programs according to OPWDD (Office for People with Developmental Disabilities) regulations.- Collaborate with clinicians for the care of individuals with intellectual and developmental disabilities- Communicate with families, advocates, and clients to ensure our program meets their expectations- Provide monthly reports to the Director of Residential Services- Ensure the proper documentation and reporting of all incidents and events and provide preliminary investigation report- Be available on call for emergencies 24/7 Show less

• Residential Program Manager

  • Nov 2008 - Oct 2013

  - Plan and oversee the opening of new residential programs according to OPWDD (Office for People with Developmental Disabilities) regulations.- Provide leadership and supervision to two Assistant Program Managers, two Medical Support Workers and over fifteen Direct Support Professionals, including hiring, training, supervising and on-going development.- Prepare and hold weekly team meetings, monthly staff meetings and quarterly clinical review meetings with the nurses and psychologist.- Assess clients' need to effectively develop Plans of Protective Oversight, Residential Habilitation Plans- Communicate with families, advocates, and clients to ensure program meets their expectations- Submit weekly and monthly reports to Program Coordinator including billing information and individual’s accounts.- Ensure the proper documentation and reporting of all incidents and events to supervisor.- Oversee and manage budget for all programs.- Be available on call for emergencies 24/7 Show less



Right To Play

• Canada
• Non-profit Organization Management
• 500 - 600 Employee

• Project/Training Coordinator

  • Jul 2006 - Jul 2008

  - Design, develop, supervise, evaluate and revise training workshops and the delivery of workshops to in-field Right To Play program teachers and coaches - Design refresher courses in Right To Play modules for volunteer leaders - Implement skills-based health education program that uses sport and play to carry prevention messages about HIV/AIDS in all project locations - Ensure modules, training manuals and other resources are culturally appropriate for audiences - Evaluate training needs of in-field, volunteer Coach Trainers, school teachers and affiliates from partner I/NGOs and CBOs - Manage project implementation in the areas of intervention, using education system, collaborating organizations and the community - Oversee the implementation of Right To Play’s Delivery Model in all communities of intervention - Assist Country Manager with Strategic Country and Project Planning - Ensure effective and consistent reporting of project results - Develop and manage relationship with partner and collaborating organizations - Manage media relations activities in country. Develop and maintain relationship with locally based media. Show less