Experience

Blackbox Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Technician

  • Mar 2014 - Present

  Installations, Disconnection, with the Cisco 7900 series phone systems. Installations, Disconnection, with the Cisco 7900 series phone systems.



HP Enterprise Services

• Field Technical Services

  • May 2009 - Apr 2013

  Installation of the 7962 Cisco VoIP Telephones, Port turn-up or disconnections. Cross Connections wire and Ethernet on the patch panels. Worked trouble tickets, Received inventory, Maintained the Switch room, IDF Closets. Large scale phone moves. Rack and stack hardware installations. Worked with the NOC and other vendor. Installation of the 7962 Cisco VoIP Telephones, Port turn-up or disconnections. Cross Connections wire and Ethernet on the patch panels. Worked trouble tickets, Received inventory, Maintained the Switch room, IDF Closets. Large scale phone moves. Rack and stack hardware installations. Worked with the NOC and other vendor.



Hewlett-Packard Company

• Switzerland
• Information Technology & Services

• Field Services Technician

  • Jan 2010 - Jan 2013

  Provided 24/7 Network connectivity for Bank of America’s LAN/WAN/MAN environment, Conducted Phone installations, maintained MDF Room, IDF Closets, and patch panel cross connections. Proven leadership skills in all severity issues, working hand in hand with the National Operations Center. Attention to detail by performing all Moves, Ads or Changes within the ticketing system, on time and delivering stellar customer service to all employees. Increased productivity by educating team members with new applications. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Voice Network Systems Technician II

  • Jan 2003 - Jan 2010

  Programming telephones, Voicemail setup, Prime support for all corporate moves, Technical Training. Reduced outside vendor cost by traveling to multiple locations. Demonstrated excellent customer service by closing tickets on time. Organized projects by working with facilities and business partners. Programming telephones, Voicemail setup, Prime support for all corporate moves, Technical Training. Reduced outside vendor cost by traveling to multiple locations. Demonstrated excellent customer service by closing tickets on time. Organized projects by working with facilities and business partners.



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Telecommunications Administrator/ Analyst I

  • Jan 1999 - Jan 2003

  Distribution of medical products; Phone record maintenance, worked with Accounts, Payable, and Receivable, operator assistance, handled inventory control Adapted to shifting priorities and able to balance between short and long term projects Distribution of medical products; Phone record maintenance, worked with Accounts, Payable, and Receivable, operator assistance, handled inventory control Adapted to shifting priorities and able to balance between short and long term projects