Experience

Keller Williams On The Water

• Real Estate
• 1 - 100 Employee

• Realtor

  • Apr 2022 - Present



Self Employed

• Greater Grand Rapids, Michigan Area

• Public Speaker/Writer

  • Dec 2014 - Present

  My specialty is Coaching, speaking, and writing on overcoming personal and professional obstacles, emotional healing, and the dynamics of domestic abuse. My writings on abuse are currently published in Portugal and the US. As an abuse survivor, I'm able to take my experiences and recovery process and use them to assist others in their life's journey as I map out what it takes to not only survive, but thrive and move forward to a more fruitful and successful life! My specialty is Coaching, speaking, and writing on overcoming personal and professional obstacles, emotional healing, and the dynamics of domestic abuse. My writings on abuse are currently published in Portugal and the US. As an abuse survivor, I'm able to take my experiences and recovery process and use them to assist others in their life's journey as I map out what it takes to not only survive, but thrive and move forward to a more fruitful and successful life!



Alro Plastics

• Sales Professional

  • Feb 2012 - Apr 2013

  Responsible for daily contact/communications with customers, tracking shipments, issuing credits, product knowledge, attention to detail, time management, and multi-tasking abilities Responsible for daily contact/communications with customers, tracking shipments, issuing credits, product knowledge, attention to detail, time management, and multi-tasking abilities



Contact Services

• Grandville, MI

• Customer Service Manager

  • Mar 2010 - Feb 2012

  Managed a team of 15, Increased employee retention from two months at the date of my hire to a minimum of one year, revised training programs, applicant screening, scheduling/staffing, agency communications, issuing and tracking attendance points, Invoicing, assisted trainer with monitoring and agent coaching, conducted new hire orientation classes, analyzed forecasting reports and performance issues, successfully drafted and implemented various company policies. Managed a team of 15, Increased employee retention from two months at the date of my hire to a minimum of one year, revised training programs, applicant screening, scheduling/staffing, agency communications, issuing and tracking attendance points, Invoicing, assisted trainer with monitoring and agent coaching, conducted new hire orientation classes, analyzed forecasting reports and performance issues, successfully drafted and implemented various company policies.



Richard Frances Event Planning

• Event Planner/Owner

  • Feb 1999 - Jun 2010

  I have successfully coordinated various events in the Grand Rapids and Saginaw area to include the 'Change for Children' productions, Baby Mack photo context, the American Red Cross Hurricane Katrina event, assisted with the Toastmasters convention as well as many other events. I am responsible for all aspects of the events including vendor procurement, choreography, support staff management, corporate sponsorship attainment, development of marketing collateral, and effective communications with the media. *Remarkable experience - Through my productions at St. Cecelia's and a variety of other events, I was able to raise money and public awareness as to contribute to the development of an outdoor learning environment for Special needs children at Ken-O-Sha Park and School. Show less