Experience

AjoCard

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Support Officer

  • Feb 2021 - Present

  * Proffer quick resolutions to transactional and technical issues of consumers via emails, live chat, and phone calls. * Compile customer feedback and recommend service delivery improvements to management for customer analysis and sales improvement.* Create FAQs and DIY contents for existing products and services to aid new customers. Liase with 3rd party service providers and follow up with the Engineering team to resolve customer complaints in real-time and improve customer satisfaction. * Educate referred clients on available services, benefits and use, address fears and preserve company reputation. Show less

• Customer Support Officer

  • Feb 2021 - May 2022



OPay

• Nigeria
• Financial Services
• 700 & Above Employee

• Agent Business Manager

  • May 2019 - Present

  ● Documentation of Agents KYC requirements to meet Central Bank standards.● Verification of documents sent by Tele-sales teams for KYC upgrade on CRM software.● Proffered quick response and resolution to clients complaints and queries.● Developed team communications and information for meetings.

• Customer Support Representative

  • Oct 2018 - May 2019

  Handle complaints, provide appropriate solutions and alternatives within the time limits● Identify and assess customer’s needs to achieve satisfaction● Build sustainable relationships of trust through open and interactive communication● Resolve product or service problems by clarifying the customer’s complaint; determining thecause of the problem, providing the best solution to the problem.● Send mails for products and services confirmation● Contribute to team effort by accomplishing related results as needed● Attend to walk in customers and ensure their issues are being resolved● Learn about new products and services Show less



Alfadar Rural Empowerment Foundation, Minna

• Office Assistant and Credit Analyst

  • May 2017 - Apr 2018

  ● Educated prospective customers on the available loan packages and methods of loan repayment. ● Followed up loan defaulters and maintained business communication and relationship with existing customers. ● Carried out proper documentation of correspondence, distribution of letters, record keeping and drafting of letters. ● Educated prospective customers on the available loan packages and methods of loan repayment. ● Followed up loan defaulters and maintained business communication and relationship with existing customers. ● Carried out proper documentation of correspondence, distribution of letters, record keeping and drafting of letters.



Nigerian National Petroleum Corporation

• Nigeria
• Oil and Gas
• 1 - 100 Employee

• Laboratory Intern

  • Jul 2015 - Dec 2015

  ● Assisted in the preparation and distillation of crude oil. ● Carried out research and development studies on crude oil components. ● Stock control - monitoring and documentation of stock levels. ● Assisted in the preparation and distillation of crude oil. ● Carried out research and development studies on crude oil components. ● Stock control - monitoring and documentation of stock levels.