Experience

miLife Insurance

• Ghana
• Insurance
• 100 - 200 Employee

• Telesales Supervisor

  • Aug 2021 - Present

• Telesales Executive

  • Oct 2019 - Oct 2021



Christian Community Microfinance Limited

• Ghana
• Financial Services
• 1 - 100 Employee

• Customer Onboarding Executive

  • Feb 2015 - Present

  • Responsible for the on boarding process and coordinating the delivery components to ensure a fast and useful on boarding process• Observe and evaluate the performance of the customer service officers• Develop subordinate through on the job training and coaching on a continuous basis.• Generate periodic report on activities of the customer service officers• Make recommendations on customer service processes and procedures• Ensure customer satisfaction and retention to ensure excellent customer experience.• Perform any other job as assigned by the head of department

• Operations Supervisor

  • Jan 2018 - May 2019

• BUSINESS RELATIONSHIP OFFICER (TREASURY DEPARTMENT)

  • Aug 2014 - Jan 2015

  • Prepare and issue all investment clients certificate with 24 hours of fund settlement• Maintain an up to date record of all investments by type• Explain investment products offered and make appropriate recommendation to prospective clients• Provide on-going customer support• Maintain current relationships with customers• Assist with the operational activities with regards to transaction postings• Executing maturity instructions• In charge of funds transfer requests to the bank for withdrawals purposes.• Process Bank related transactions including direct debits• Take record of all in-coming mails and draft responses to them.• Perform any other official duties as assigned by the Head of Treasury

• Sales Officer

  • Jul 2013 - Jul 2014

  • Prospecting for New Accounts• Sale of Investment Products and recommending investment products.• Follow up on Prospective Clients• Sale of other Company Products (Cross Selling)• Management of Clients Account and Investment Portfolios• Conducting of field survey and research• Opens files for customers.• Marketing and Advertising campaigns.• Banking of Daily Sales• Receiving Cash From Customers and Issuing Out Receipts• Generating Deposit Certificates to Fixed Deposit Clients



Kasapreko Company Limited

• Food and Beverage Services
• 1 - 100 Employee

• Sales And Marketing Team Member

  • Sep 2009 - Sep 2010

  • Marketing Development• Marketing and Advertising campaigns.• Prospecting for new account.• Conducting of field research and surveys.• Key account selling. • Marketing Development• Marketing and Advertising campaigns.• Prospecting for new account.• Conducting of field research and surveys.• Key account selling.



Kasapreko Company Limited

• Food and Beverage Services
• 1 - 100 Employee

• Sales And Merchandising Team Member

  • Jul 2008 - Sep 2008

  • Sale of company’s products.• Marketing and Advertising campaigns.• Merchandising. • Sale of company’s products.• Marketing and Advertising campaigns.• Merchandising.