Experience

Cook MyoSite

• United States
• Biotechnology Research
• 100 - 200 Employee

• Customer Experience Team Lead

  • Jul 2020 - Present

  Pittsburgh, Pennsylvania, United States Team Lead Leadership functions revolve around being the technical expert for the department and oversees direct reports and personnel development. Team Lead Leadership also demonstrates the ability to develop and execute short-term and long-term development plans. The primary function of the Customer Experience Team Lead is to ensure customers of all Cook Myosite products and services obtain a smooth, unfragmented and consistent customer experience across all touch points and at all… Show more Team Lead Leadership functions revolve around being the technical expert for the department and oversees direct reports and personnel development. Team Lead Leadership also demonstrates the ability to develop and execute short-term and long-term development plans. The primary function of the Customer Experience Team Lead is to ensure customers of all Cook Myosite products and services obtain a smooth, unfragmented and consistent customer experience across all touch points and at all stages of the journey.

• Team Lead, Customer Experience

  • Jun 2020 - Present

  Pittsburgh, Pennsylvania, United States

• Customer Service Specialist, Customer Service Department

  • Aug 2012 - Present

  Greater Pittsburgh Area Cook MyoSite Incorporated is developing and commercializing technology related to the collection, selection and expansion of human skeletal muscle cells. Cook MyoSite is the division that is changing the way human skeletal muscle research is performed.



Carol Harris Staffing, LLC DBA CHS Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Product Safety Associate at PPG Industries, Inc.

  • Jun 2004 - Aug 2011

  Greater Pittsburgh Area Raw Material Technical Data, Compositions, and Specifications Data; HAZCOM Data Evaluation; Product Labeling; Application Development.



Alcoa

• United States
• Mining
• 700 & Above Employee

• Data Technician / Assistant

  • Dec 2001 - Feb 2004

  Greater Pittsburgh Area Maintain Preventive Maintenance and Equipment database; Maintain links to EHS Documents; Administrative and IT back-up for Customer Coordinator and System Administrator.



Carol Harris Staffing, LLC DBA CHS Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Data Technician / Assistant

  • Sep 2000 - Dec 2001

  Greater Pittsburgh Area Alcoa Technical Center – Preventive Maintenance Update Initiative. 6/2001 – 12/2001 PPG Industries – Customer Pricing Database Update. 2/2001 – 5/2001 Alcoa Technical Center – Preventive Maintenance Database Conversion. 10/2000 – 1/2001



U-Met of PA, Inc.

• Administrative Assistant / Bookkeeping

  • Dec 1998 - Aug 2000

  Greater Pittsburgh Area Maintained Peachtree database; Assistant to General Manager; Full charge bookkeeping through Financial Statements; Support Customer Service.



Manta

• United States
• Marketing Services
• 100 - 200 Employee

• Administrative Assistant/Office Manager

  • Apr 1997 - Nov 1998

  Fort Lauderdale, FL Manage customer database and accounting database; Manage customer contract and correspondence systems; Support Service Department in programming and troubleshooting electronic alarms.



Paramount Vending, Inc.

• Accounting/Office Manager

  • May 1991 - Sep 1996

  Fort Lauderdale, FL Full charge bookkeeping through Financial Statements; Compuvend entry and maintenance; Support Customer Service and Sales Department.