Experience

Precision Dialogue, an RRD company

• United States
• Advertising Services
• 1 - 100 Employee

• IT Production Coordinator

  • Aug 2017 - Present

• Research & Customer Experience Lab Manager & Analyst

  • Apr 2014 - Present

  * Manage Research & Customer Experience Lab* Schedule and manage lab tours* Act as the Support Role on various Research and Customer Experience projects utilizing the following methodologies (or other appropriate methodologies) within the research and customer experience discipline: ~ Formal (lab based), remote, iterative, comparative and competitor usability testing ~ Lab based, remote and completely mobile eye tracking studies ~ User Personas ~ One-on-One Interviews (IDIs), Focus Groups & Surveys ~ Heuristic Evaluations & Competitor Assessments ~ Information Architecture, Card Sorting & Task Analysis ~ Contextual Inquiries & Ethnographic Research ~ Online Research ~ Split Testing & Multivariate Testing including recruiting oversight, data analysis, report proofreading, survey research and more as assigned* Organize set up for Usability Studies, IDI's and Focus Groups* Document project information for both internal and external clients* Create Heat Maps, Focus Maps and KPI's for studies and potential new clients * Create video highlight reels and video clips for research reports* Assist Research & Customer Experience Director * Manage call center database * Supervise call center as needed Show less



Opinion Centers America

• United States
• Research Services

• Assistant Managing Director

  • Aug 2003 - Mar 2014

  * Develop cost estimates for potential clients * Coordinate and manage project studies * Document project information for both internal and external clients * Provide daily project updates directly to clients * Assist in hiring and responsible for training of all employees * Review employee completes per hour (CPH) for ongoing analysis and accuracy * Supervise employees * Develop cost estimates for potential clients * Coordinate and manage project studies * Document project information for both internal and external clients * Provide daily project updates directly to clients * Assist in hiring and responsible for training of all employees * Review employee completes per hour (CPH) for ongoing analysis and accuracy * Supervise employees



Kendale Industries

• Independence, OH

• Production Scheduler

  • Feb 1995 - Jan 2001

  * Responsible for scheduling machining operations to fill incoming sales orders * Maintained inventory levels of raw materials to coincide with production runs * Responsible for data entry of all production runs * Monitor and maintain stock inventory levels for selected customers and arrange shipments * Responsible for scheduling machining operations to fill incoming sales orders * Maintained inventory levels of raw materials to coincide with production runs * Responsible for data entry of all production runs * Monitor and maintain stock inventory levels for selected customers and arrange shipments