Experience

ToursByLocals

• Canada
• Travel Arrangements
• 100 - 200 Employee

• Tour Connection Specialist (TCS)

  • Mar 2023 - Present

  Provide customer service and support to all ToursByLocals customers (guides, travelers and travel agents) via phone, email and messaging systems. Troubleshoot for guides and travel agents, and handle any critical or emergent issues that should arise with upcoming tours. Process payments and finalize tour bookings. Handle issues, escalations or complaints from customers, provide solutions where applicable and direct to other teams within the organization when appropriate. Collaborate and communicate with colleagues and teams globally. Ad-hoc project assistance, and inter-departmental support and collaboration. Monitor and process messages that may include violations of company standards. Update all relevant internal systems and accounts to accurately reflect all communication, decisions and actions taken with regard to guides, travelers and travel agents. Show less



Grupo OSDE

• Hospitals and Health Care
• 700 & Above Employee

• Customer service representative

  • Sep 2015 - Mar 2023

  Health insurance company. Customer service representative. Job description: manage incoming calls and social network messages (Facebook, WhatsApp); provide the customer with accurate, valid and complete information; handle customer complaints, provide appropriate solutions and alternatives. Health insurance company. Customer service representative. Job description: manage incoming calls and social network messages (Facebook, WhatsApp); provide the customer with accurate, valid and complete information; handle customer complaints, provide appropriate solutions and alternatives.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Nov 2013 - Aug 2015

  Coffee shop. Job description: Shop manager when on shift; cash management (tills, cash deck closing, deposits and safe); daily food orders made through Oracle, follow up and dealing with suppliers; customer service; various cleaning tasks; beverage production and food handling. Managing up to 10 employees at a time.

• Barista

  • Dec 2011 - Oct 2013

  Coffee shop. Job description: customer service; cash management (till); various cleaning tasks; beverage production and food handling.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew

  • Mar 2010 - Dec 2011

  Fast food restaurant. Job description: customer service; cash management (till); various cleaning tasks. Fast food restaurant. Job description: customer service; cash management (till); various cleaning tasks.