Training Specialist

• Sep 2021 - Present

Operations Manager

• Sep 2013 - Aug 2022

• Coordinates advertising and marketing including social media, digital and print mediums. • Manages payroll processing, record keeping, scheduling, and customer service for 20+ employees. • Executes new procedures and processes and manages database updates to improve daily and long-term operations. • Calculates and analyze P&L statements, budgets, individual and group sales and effectiveness of marketing efforts. • Moderates internal and external staff and customer conflict and discrepancies at the local magistrate level. Show less

Quality Manager/Office Coordinator

• Aug 2007 - Sep 2013

-Successfully implemented and facilitated certification in ISO 9001:2008. • Developed, tracked, analyzed and implemented Quality Objectives set forth from both customers and ISO Standard Requirements. • Conducted external audits for suppliers and customers. • Managed all internal audits and documentation associated such as corrective actions to ensure quality assurance and compliance. • Controlled, created and approved written policies and procedures to ensure adherence to to the QMS and ISO Standard. Show less